Tag Archives: sucks

Public Storage Has an “F” Rating From the Better Business Bureau!

If you’re not aware of it, there’s an organization called the “Better Business Bureau” that rates American businesses based on their ability to respond to customer complaints turned in to the bureau.  It’s a pretty lame organization and acts as if it was run by the Chamber of Commerce, but, as Wikipedia says, it “provides free business reviews on more than 4 million businesses to over 100 million requests from consumers in 2012,  helping make the BBB’s website rank among the top 300 most-visited websites in the United States.”

The Better Business Bureau is far from a consumer protection agency; in fact, when you look up your local Public Storage on the BBB’s website it probably won’t even show up, because for some strange reason, the BBB will not accept complaints for individual Public Storage offices – it collects them all and sends them to the Public Storage corporate offices in Glendale, California.

When consumers file a complaint with the BBB about a business, the organization contacts that business and relays the complaint to them; that business then has 14 days to respond to the complaint, at which time the BBB contacts the complainant and determines if the company has or hasn’t responded to the customer’s complaint in an acceptable manner, and if the customer is happy with the resolution of the issues that prompted the complaint.

Most decent businesses respond promptly to customer complaints relayed to them through the BBB.  This way, the can maintain a good rating with the Bureau, which of course reflects well upon the business in question.

The BBB’s rating system is like that for American grade school report cards: an “A” is the top rating; an “F” is the worst.

Guess what the BBB’s rating is for the Public Storage HEADQUARTERS – not just the individual locations?  “F”!

Can you believe it?  “F”! That’s right!  Public Storage has the worst possible rating any company can get, and it’s because they refuse to handle customer complaints in a responsible and honest manner.  They are a shit company and should be avoided at all costs!  This is just another reason why we say: “PUBLIC STORAGE SUCKS! ”  Caveat Emptor!

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Public Storage Sucks Has a New Twitter Account!

We are proud to announce our new Twitter account!  Now folks all across the USA and the world can instantly Tweet how much they hate Public Storage!

You can find us on Twitter here:

https://twitter.com/PubStorgeSucks

Or Tweet to us  at  @PubStorgeSucks  !

The photos on our Twitter account’s header show the Public Storage facility in Morton Grove, Illinois.  The nighttime shot shows the non-existent “security lighting” featured at this dump, with a car driving through the broken “security gate” left open for weeks at a time when it breaks – at least 3 times a year!

Here are some more shots of this same scene:

"Security Lighting" at the Public Storage in Morton Grove, Illinois on 25 April 2014.  These lights have been allowed to burn out over the last several years and none of them was ever replaced.

“Security Lighting” at the Public Storage in Morton Grove, Illinois on 25 April 2014. These lights have been allowed to burn out over the last several years and none of them was ever replaced.

This is our Twitter "header" photo, taken at Public Storage in Morton Grove, IL on 25 April 2014.  The headlights in the image are of a car driving through the broken, open "security gate" to the facility.

This is our Twitter “header” photo, taken at Public Storage in Morton Grove, IL on 25 April 2014. The headlights in the image are of a car driving through the broken, open “security gate” to the facility.

The smaller photo shows how the employees at Public Storage in Morton Grove shoveled the entrances to the storage lockers last winter.  This particular entrance was left like this for WEEKS!  People had to walk sideways to get to the door – carrying items in and out was impossible.

"Snow removal" at the Public Storage facility in Morton Grove, IL.  Photo taken on 11 February 2014. This building is one of the indoor unheated locker spaces.  This entrance was left like this for weeks.

“Snow removal” at the Public Storage facility in Morton Grove, IL. Photo taken on 11 February 2014. This building is one of the indoor unheated locker spaces. This entrance was left like this for weeks.

The "security gate" to the exit at Public Storage in Morton Grove, IL on 18 February 2014.  Their "snow removal" contractor plowed the gate OPEN and left it like this for WEEKS!

The “security gate” to the exit at Public Storage in Morton Grove, IL on 18 February 2014. Their “snow removal” contractor plowed the gate OPEN and left it like this for WEEKS!

More reasons why we say: PUBLIC STORAGE SUCKS!

Public Storage Sucks Across America! New Collection of PS Complaints Found

We were searching for info on Public Storage’s corporate offices and ran across a

new website with well over 100 complaints against Public Storage posted by PS’ customers from across the USA!

The website isn’t even an actual Public Storage site; it’s one of those bogus “company info” websites that just shows the address and phone number for Public Storage’s national headquarters in California.  But apparently people hate Public Storage so much, and it’s so hard to actually find the Public Storage website and register a complaint with them that PS customers have started posting their complaints all over the web in desperation!

Here are a few of the best complaints from the site.  See if any of these customers’ complaints sound familiar to you:

[9 June 2014] “Amazingly nice staff until I discovered they broke into my storage stolen and damaged items. To date Public Storage has refused to assist with damages. Insist on small claims. The regional director and corporate staff didn’t deny it’s a problem nor denied it’s there policy to do pulmonary inventory via video surveillance when you move in. I moved over $15,000.00 worth of inventory into my unit. $1000’s stolen and damaged.”

[5 June 2014] “Outrageous Pricing – I’m a long time renter in Chicago since 2010, without missing a payment and never late. My rent has been raised 34 dollars in the last 5 months with no explanation, other than a customer service rep telling me ‘We can raise your rent whenever we feel like it, there’s no limit’ WOW. So I will be exiting as of this month. Thank you for the great relationship!”

[16 April 2014] “False Advertising. Advertise rates and then have no units of that size available. Offer introductory rates to lure new renters and hike rates for existing customers to offset revenue. POOR Can’t contact District Managers – mailboxes always filled…”

[16 April 2014]  “PS has stolen my property – PS on Carlson Blvd in Richmond, CA has stolen my property. They didn’t have an auction like they said they would.”

[10 October 2013]  “haven for burgulars – considerable items were taken at the Kapiolani storage. Was informed that the alarm system has been out of order for quite a while. Hurry for the burgulars who work for Public Storage. They climbed in from the above wired area and unhinged the lock from inside and rolled up the door and walked out.”

[21 July 2013]  “not fair public storage – My dad recently passed away and my step mother his widow went to PS and payed the bill which was in my dads name and she told them right after she payed he passed recently and they locked up the storage and will not let her get into it even though she’s payed eery month and they know her, the manager wants to see a death certifacate which we can not obtain right now cuz they still can not find the cause of death at the corner office..:( what to do?:( helpppp”

[15 July 2013]  “Mass and RI District and Regional Managers – After receiving a price on the phone for a unit, the local manager said it could not be honored. He suggested that I contact Kristi the District Manager for Massachusetts and Rhode Island. Multiple phone calls to Kristi and to the Regional Manager, Jon were not returned. Their ignorance as well as their abysmal customer service lost a customer with many connections in the local community. It is apparent that customer service is not a priority of this company at the highest levels of administration.”

[5 July 2013]  “Not happy – I can say the ladies at my location are good I can rate them a 5 star they have helped me so far. on the other hand- Public Strorge raising prices is out of control.. I’ve been there for 6yrs, I will be pulling my belongings. there is no rating for Public storage. TEXAS”

[3 July 2013]  “Horrible, Horrible, Horrible – All I can say is horrible, horrible, horrible from customer service down to district manager Kurt in Morganville, NJ. From damage to my property to no consideration or empathy to help. Never again will Public Storage get my business.”

 
[2 July 2013]  “Excessive Rental Charge – Congratulations Public Storage, your have worn me out with your yearly excessive rental raises. I’ve been a long-standing tenant with superior payment record and have received no consideration. I will not recommend this company to anyone and will discourage anyone considering rentals. I will immediately attempt to evaluate my options with plans to vacate asap.”
 
[20 June 2013]  “Discourageing ANYONE interested in Storage rental from you – Congratulations! You have finally raised my storage rent to a point where I can’t afford you! No feelings or compassion for your tenants. No consideration for Senior citizens, veterans, or long time customers. Just get the money at all costs. From $73.00 to $99.00 for a 10×10 outside unit per month is RIDICULOUS by anyone’s standards. After 30+ years of patronage to your predecessors I deserved better from you. Being devoid of very little true business acumen, you could take some really good from them. Offering a rental fee of $1.00 for the first month rent is only part true and is only applicable part of the time dependent upon the number of units available at a given site. No where do you tell anyone that there is a one time “administration” fee of $20.00+ dollars to “set up your account” You really aren’t broadcasting your exorbitant late fees in your ads either–are you? Rest assured I will do everything in my power to discourage anyone from renting to anyone connected with Public Storage.”

 
[12 June 2013]  “RUDE, RUDE, RUDE! This is the only word to describe the 4 do nothings at the counter at the facility next to Home Depot. I tried to pay my bill on Sunday, the door was locked (they were at lunch, again). I came back Tuesday and was charged a huge late fee for being one day late. When I called to complain, the girl hung up on me. I am putting my stuff in another facility (not Public Storage) at the end of the month. After 2 years, I wouldn’t give them another penny.”
What a great company Public Storage is, eh?  The tirades go on and on – 9 more pages of this just on this website alone!  New Jersey, Texas, Hawaii, Illinois; it’s not just a case of a handful of rogue franchisees causing all the problems – the entire company sucks!  And these complaints are posted in a place that IS NOT EVEN A COMPANY WEBSITE!  People hate Public Storage so much that they’re putting their bad reviews for the company everywhere!
And Public Storage is an equal opportunity criminal enterprise: disabled people, the elderly, women, men, black, white and EVEN THE DEAD – Public Storage robs us all and treats everyone – regardless of age, race, creed or color – with the same contempt and disrespect.
When we say “Public Storage Sucks Across America” we aren’t kidding!
PUBLIC STORAGE SUCKS!
 

 

 

UPDATE: Public Storage says “We Stopped Allowing Customers to Make Payment Arrangements Back in 2010”

Our correspondent in Morton Grove, IL – a five-year tenant at Public Storage in Morton Grove whose property has been stolen by Public Storage and is slated for auction on April 23 – has informed us that he received an email from a factotum at Public Storage named “Paulo C.”, who says that  “I would like to inform [sic] that as of December 2010, Public Storage is no longer issuing payment arrangements.”

So, sometime back in late 2010, the corporate vultures at Public Storage decided that they would do away with the “old skool” method of dealing with customers in a polite and decent manner and would begin to immediately set about legally stealing people’s family heirlooms and valuable property if those customers fell behind on their rent payments!  “No payment arrangements!  Stand and Deliver, or we’ll steal your stuff!  We’re Public Storage!  Pay up or we’ll steal your stuff!”  Public Storage abandoned the time-honored and universally expected custom of allowing customers to make arrangements to pay off their rent arrears BEFORE initiating lien proceedings.  No more.  With self-storage space at a premium, and with the storage companies’ Washington lobbying efforts bearing fruit year after year in the form of more pro-company legislation, these predatory storage companies are now taking advantage of the laws (that they have written in many cases) to steal their customers’ property!  There really is no other way to look at it!

What a way to run a business!

And get this: the factotum says that Public Storage “appreciates” their long-term customers!

Here is the full text of the missive from the Public Storage hireling:

************************

Customer Service onyx@publicstorage.com
to me, pcacciatore
Dear Mr. [xxxxxxxx],
Thank you for contacting Public Storage Customer Service. I would like to inform that as of December 2010, Public Storage is no longer issuing payment arrangements. To avoid auction, a full payment must be received before the auction date. Not only will a full payment remove your items from auction, but it will also grant you full access to your unit. For further information on the exact date and time of the auction, you may contact your local Property Manager. We do appreciate your business and your continued tenure.

Thank You

Paulo C. – Customer Service Support
1-800-567-0759

*************************

“We do appreciate your business and your continued tenure”!  What a joke!

Only in the United States could a company get away with something like this.  Anywhere else in the world, these people would be in jail for even attempting to do this kind of highway robbery.  Already,

we have seen video of a Public Storage customer in Lincolnwood, Illinois getting tasered by police for attempting to stop the auctioning off of his property.  Public Storage is playing with their customers’ lives – and their employees’ lives as well.  It is only a matter of time before some enraged Public Storage customer whose family heirlooms were auctioned off to the bottom-feeding scum from “Storage Wars” takes the law into his or her own hands and exacts revenge on the employees of the company.  When your corporate greed reaches such a level that your CEO gives the green light to the employees to start stealing people’s family photos and precious family mementos, you can be sure that sooner or later someone will be made to pay for such savagery.  Unfortunately, it probably won’t be the CEO of Public Storage who gets shuffled off this mortal coil ahead of schedule; it’ll be one of the minimum-wage debt slaves working at one of Public Storage’s facilities that will pay the price.  But of course the Public Storage corporate scumbags don’t give a rat’s ass about their employees any more than they do about their customers.

Our correspondent has been attempting to push his complaint up the chain of command at Public Storage; but as you can see, they just keep denying his appeal and sending it back to the lower court that has OK’d the auctioning off of all his property – the “local Property Manager”.  Our correspondent is not going to let these swine get away with their scheme, however.  He says he will keep us posted as the situation continues to develop.

This is just another reason why we say: PUBLIC STORAGE SUCKS!

PUBLIC STORAGE MORTON GROVE SWINDLE: 21 Days from First Late Payment to Auction Proceedings

Customer Service at Public Storage: long-term renter gets just 21 days from non-payment of rent to Lien Notice!  "Dear Occupant": Public Storage wants to steal your stuff!

Customer Service at Public Storage, Morton Grove, IL: long-term renter gets just 21 days from non-payment of rent to Lien Notice! “Dear Occupant”: Public Storage wants to steal your stuff!

Today, we’re initiating a series of articles that will show just how big a ripoff operation Public Storage has become.  In fact. we’re going to have the opportunity to show you, in near-real time, what a bunch of thieves Public Storage is.

The customer, who received the threatening letter from Public Storage we reproduced above, works primarily as a laborer in the moving and delivery business in the Chicago, IL area.  That business is extremely seasonal, as everyone knows; from about Thanksgiving Day to March 1st, no one moves in Chicago, and the workers in this industry have to pick up temporary jobs to carry them through the winter or must live off whatever savings they’ve been able to scrape together during the previous moving season.

This winter was a particularly hard one in the US midwest.  Chicago experienced one of its coldest and snowiest winters since 1875, when the US Government began systematic collection of weather data.  Consequently, many workers got caught in the twin pincers of lost days of work due to bad weather and increased costs for heating and electricity due to the cold.

In cases like this, workers must “triage” their spending, carefully allocating their scarce dollars to those bills that absolutely must be paid, and putting off those that can wait.  Rent, food and heating bills take precedence over everything else; ancillary items like cable TV and storage bills may have to wait a couple of months.

Years ago, companies like the phone and gas companies and other bill collectors would make some kind of allowance for people caught in these situations.  Payment plans could be worked out over a period of months.  This gave people a chance to pay those vitally important bills and to postpone the others until winter ended and they could get back to work.

In the past few decades since the election, in 1980, of Ronald Reagan, the willingness of corporations to wait for “their” money has steadily decreased.  The phone, electric and gas companies successfully lobbied the bought-and-sold politicians of both the Democratic and Republican parties to permit them to force their customers to pay, and allowed the companies to shut off services for those who didn’t pay, or who had trouble making the payments on their debts to those companies.  Elderly people started having their gas and electric cut of even in the dead of winter and the middle of the summer.  The result: people freezing to death in their apartments in the winter and being cooked alive in them in the summer.  In the summer of 1995, over 750 people died in Chicago as a direct result these inhuman policies of the capitalists who run the utility companies.

Decent human beings read about those heat deaths – which were blamed on the savage policies of the greedy capitalists who run the public utilities in the United States – and saw untramelled greed wedded to boundless contempt for the lives of human beings.  The corporate criminals at Public Storage saw read those news reports and saw – OPPORTUNITY!

The storage companies were slow to catch up with their counterparts in the public utility companies.  Public Storage in the 1990s was relatively accommodating to those who ran into trouble paying their bills.  As long as customers made payments and kept in touch with the company, the customers did not have to worry about losing what in many cases amounted to the family jewels.

Some time in the last decade, Public Storage started to adopt a more “vulture capitalist” attitude towards their customers.  No longer content with the massive profits rolling in from their rentals, where per-square-foot prices vastly exceeded those of apartment rents, they embarked on a plan to accelerate the timetable for customers who fell behind on their rent payments.  Where once customers would be given a couple of months to catch up, they now were forced to either pay their storage fees or lose everything they owned.  Instead of being allowed to pay their utilities bills and make the storage company wait, customers are now forced to pay the storage company first and then risk an eviction from their homes due to late rental payments!  Thus the tail began to wag the dog.  Today, as the document above shows, Public Storage will initiate the process by which they can legally steal your stuff in as little as 21 days from the time you miss a payment!

Our unfortunate victim, who provided us with the document shown above, is a long-time renter at the Public Storage facility in Morton Grove, IL.  He has been storing his stuff there for 5 years in this particular facility; he had previously stored his belongings there for several years.

One would think that a loyal customer like this might be treated with respect when he or she has some difficulty paying the rent.  But in our lovely “Land of the Free(TM)” – where no one and nothing is actually free – the concept of “customer service” has been stood on its head.  Today, in Democrat Obama’s America, where the notion of “free market capitalism” is worshipped like a pagan god, companies that once prided themselves on their stellar reputations for treating all their customers – and especially their repeat and long-term customers – fairly, now don’t care about anything except their stockholders return on their speculative investments and their own executive bonuses.  Public Storage is a case in point of this untrammeled greed that is destroying the lives of so many people in the U.S. of A..

Public Storage is not really in the storage business any more  – it’s in the auction business.  PS doesn’t care how long you’ve been their customer – if you stop paying your rent, they immediately initiate the seizure of your property.  Auctioning off people’s stuff isn’t just a minor sideline of theirs – no.  It’s a way for them and their friends to make a lot of money by stealing people’s stuff and selling it to themselves dirt cheap, and then selling it again, at market prices.  This disgusting form of bottom-feeding, by which people’s family heirlooms are stolen from them on flimsy pretexts and then sold off at a fraction of their value is one of the most repulsive swindles going on in the United States today – and Public Storage is at the bleeding edge of innovation in this form of barely legal criminality.

The unfortunate victim of Public Storage’s swindlery whose lien notice we have published above tells us that he has been told by Phil Cacciatore – a regional manager for the firm – that the only reason his stuff wasn’t auctioned off on MARCH 23 was that PS had screwed up the advertising for the auction.  Now, PS plans to steal his stuff and auction it off on April 23 – unless he pays every penny he owes by the 22nd of April.  They will allow him to make payments, but he will NOT be allowed to keep his stuff unless EVERY SINGLE PENNY is paid of his past-due amount by the close of the business day on the 22nd.  Since Public Storage has been slapping late fee after late fee on his bill, what should be a $606.00 bill will be almost $750 by the 22nd of April.  That’s a nice way to treat your customers, isn’t it?

We’ll keep updating this story as we receive new developments in it.  Meanwhile, beware of those ads that tempt you with “$1 First Month Rent – No Commitment” – because that’s Public Storage trying to STEAL YOUR STUFF!

That’s why we say: PUBLIC STORAGE SUCKS!

 

Public Storage Sucks for their Employees, Too!

We already knew that, for their customers, “Public Storage” really should be known as “Public Stealage” because that seems to be exactly what they want to do: steal your stuff!  But we had no idea that they also suck from their employees’ standpoint as well.  We just came across the following report from “glassdoor.com” where a Public Storage employee who lives on site at one of their facilities right here in Chicago, Illinois sounds off about working conditions for a live-in wage slave at Public Storage! Check it out:

Public Storage (aka Public Stealage) gets a whopping 19% approval rating from their employees, even after their execs flood website with positive reviews!

Public Storage (aka Public Stealage) gets a whopping 19% approval rating from their employees, even after their execs flood website with positive reviews!

It sucks

Relief Manager (Current Employee)
Chicago, IL

I have been working at Public Storage

ProsFree housing and meeting some interesting customers or tnts

ConsOmg ...they change things so much u don't know what is going on we have 11 scripts to remember...you do a lot of work and if you don't have help with the people who work at your store ....you will be so stressed and is it really worth it? PS is like a pimp they want you to push their things merch and insurance but ( and insurance is optional) u don't bonus off of that right now! Vacation time is what u work for u accumulate it by the hour u work but in my district now the sm says you can only take a seven day vacation...I used to take a month if I wanted!!! I'm quite sure if upper management went on vacation they take more than 7 days!! They take theory time on fixing problems with tnt and employees!!! I live on site I haven't had any screens [for a long time and I have a young child - PS Sucks] the regional manager has been to do apartment check three times and I yet have received the screens!!! Maybe because no bonus for [the regional manager - PS Sucks]] was involved! I love my co worker in my district but Ps will drain u stress u and push u away and eventually out the DOOR!

Advice to Senior ManagementLISTEN TO YOUR EMPLOYEES ON THE FRONT LINE THESE SCRIPTS ARE UNREAL ...CONSUMERS CARE ABOUT THEIR MONEY JUST LIKE MANAGEMENT!!!! AND EMPLOYEES ARE CONSUMERS AS WELL WHEN WE CLOCK OUT FROM PS....STOP TRYING TO FIND US EMPLOYEES BS AND HELP US OUT AND STOP BEING SOME GREEDY!

****************************************

There are several more of these kinds of complaints from Public Storage employees about how crappily they are treated by the company, from all over the United States!  We’ll be publishing them later on so everyone can see that whether you are a customer or an employee – PUBLIC STORAGE SUCKS!

— Public Storage Sucks

Welcome to “Public Storage Sucks”!

We welcome you to our new blog: “Public Storage Sucks”!  Here you will find verified reports from actual victims of the Public Storage company’s operations all over the United States and beyond.  How the company deliberately conspires to steal people’s goods by first enticing desperate people being thrown out of their homes and apartments into renting with them by offering a phony “$1 Move-In” come-on and then charging extortionate late payment fees when you are just a few days late making a payment, then adding lock-cutting fees and other fees until they finally get to do what they wanted all along: STEAL YOUR STUFF!

We ourselves are currently going through such a scam.  After renting from Public Storage for 6 years and paying them over $14,400 over that time to store our belongings, they have chosen to attack us for being 1.5 months late due to a sudden interruption of our income due to WINTER STORMS and now are going to seize our stuff and auction it off because we owe them $535.00 ($130 of which is “late fees” and other bogus charges) for February and March (the space costs just $202.00 a month to rent).  This is how “Public Storage” becomes “Public Stealage” in our way of looking at it.  This kind of behavior should be illegal in Illinois, but thanks to our criminally corrupt legislature of bribed scumbags in the Democratic and Republican parties, these kinds of swindles proliferate not just here in Illinois but all over the United States.  We’ll be publishing more details of this particular swindle very soon.  In the meantime, send us your stories so that together we can warn our fellow citizens that “PUBLIC STORAGE WANTS TO STEAL YOUR STUFF”!