Customer Service at Public Storage, Morton Grove, IL: long-term renter gets just 21 days from non-payment of rent to Lien Notice! “Dear Occupant”: Public Storage wants to steal your stuff!
Today, we’re initiating a series of articles that will show just how big a ripoff operation Public Storage has become. In fact. we’re going to have the opportunity to show you, in near-real time, what a bunch of thieves Public Storage is.
The customer, who received the threatening letter from Public Storage we reproduced above, works primarily as a laborer in the moving and delivery business in the Chicago, IL area. That business is extremely seasonal, as everyone knows; from about Thanksgiving Day to March 1st, no one moves in Chicago, and the workers in this industry have to pick up temporary jobs to carry them through the winter or must live off whatever savings they’ve been able to scrape together during the previous moving season.
This winter was a particularly hard one in the US midwest. Chicago experienced one of its coldest and snowiest winters since 1875, when the US Government began systematic collection of weather data. Consequently, many workers got caught in the twin pincers of lost days of work due to bad weather and increased costs for heating and electricity due to the cold.
In cases like this, workers must “triage” their spending, carefully allocating their scarce dollars to those bills that absolutely must be paid, and putting off those that can wait. Rent, food and heating bills take precedence over everything else; ancillary items like cable TV and storage bills may have to wait a couple of months.
Years ago, companies like the phone and gas companies and other bill collectors would make some kind of allowance for people caught in these situations. Payment plans could be worked out over a period of months. This gave people a chance to pay those vitally important bills and to postpone the others until winter ended and they could get back to work.
In the past few decades since the election, in 1980, of Ronald Reagan, the willingness of corporations to wait for “their” money has steadily decreased. The phone, electric and gas companies successfully lobbied the bought-and-sold politicians of both the Democratic and Republican parties to permit them to force their customers to pay, and allowed the companies to shut off services for those who didn’t pay, or who had trouble making the payments on their debts to those companies. Elderly people started having their gas and electric cut of even in the dead of winter and the middle of the summer. The result: people freezing to death in their apartments in the winter and being cooked alive in them in the summer. In the summer of 1995, over 750 people died in Chicago as a direct result these inhuman policies of the capitalists who run the utility companies.
Decent human beings read about those heat deaths – which were blamed on the savage policies of the greedy capitalists who run the public utilities in the United States – and saw untramelled greed wedded to boundless contempt for the lives of human beings. The corporate criminals at Public Storage saw read those news reports and saw – OPPORTUNITY!
The storage companies were slow to catch up with their counterparts in the public utility companies. Public Storage in the 1990s was relatively accommodating to those who ran into trouble paying their bills. As long as customers made payments and kept in touch with the company, the customers did not have to worry about losing what in many cases amounted to the family jewels.
Some time in the last decade, Public Storage started to adopt a more “vulture capitalist” attitude towards their customers. No longer content with the massive profits rolling in from their rentals, where per-square-foot prices vastly exceeded those of apartment rents, they embarked on a plan to accelerate the timetable for customers who fell behind on their rent payments. Where once customers would be given a couple of months to catch up, they now were forced to either pay their storage fees or lose everything they owned. Instead of being allowed to pay their utilities bills and make the storage company wait, customers are now forced to pay the storage company first and then risk an eviction from their homes due to late rental payments! Thus the tail began to wag the dog. Today, as the document above shows, Public Storage will initiate the process by which they can legally steal your stuff in as little as 21 days from the time you miss a payment!
Our unfortunate victim, who provided us with the document shown above, is a long-time renter at the Public Storage facility in Morton Grove, IL. He has been storing his stuff there for 5 years in this particular facility; he had previously stored his belongings there for several years.
One would think that a loyal customer like this might be treated with respect when he or she has some difficulty paying the rent. But in our lovely “Land of the Free(TM)” – where no one and nothing is actually free – the concept of “customer service” has been stood on its head. Today, in Democrat Obama’s America, where the notion of “free market capitalism” is worshipped like a pagan god, companies that once prided themselves on their stellar reputations for treating all their customers – and especially their repeat and long-term customers – fairly, now don’t care about anything except their stockholders return on their speculative investments and their own executive bonuses. Public Storage is a case in point of this untrammeled greed that is destroying the lives of so many people in the U.S. of A..
Public Storage is not really in the storage business any more – it’s in the auction business. PS doesn’t care how long you’ve been their customer – if you stop paying your rent, they immediately initiate the seizure of your property. Auctioning off people’s stuff isn’t just a minor sideline of theirs – no. It’s a way for them and their friends to make a lot of money by stealing people’s stuff and selling it to themselves dirt cheap, and then selling it again, at market prices. This disgusting form of bottom-feeding, by which people’s family heirlooms are stolen from them on flimsy pretexts and then sold off at a fraction of their value is one of the most repulsive swindles going on in the United States today – and Public Storage is at the bleeding edge of innovation in this form of barely legal criminality.
The unfortunate victim of Public Storage’s swindlery whose lien notice we have published above tells us that he has been told by Phil Cacciatore – a regional manager for the firm – that the only reason his stuff wasn’t auctioned off on MARCH 23 was that PS had screwed up the advertising for the auction. Now, PS plans to steal his stuff and auction it off on April 23 – unless he pays every penny he owes by the 22nd of April. They will allow him to make payments, but he will NOT be allowed to keep his stuff unless EVERY SINGLE PENNY is paid of his past-due amount by the close of the business day on the 22nd. Since Public Storage has been slapping late fee after late fee on his bill, what should be a $606.00 bill will be almost $750 by the 22nd of April. That’s a nice way to treat your customers, isn’t it?
We’ll keep updating this story as we receive new developments in it. Meanwhile, beware of those ads that tempt you with “$1 First Month Rent – No Commitment” – because that’s Public Storage trying to STEAL YOUR STUFF!
That’s why we say: PUBLIC STORAGE SUCKS!