Tag Archives: late fees

Public Storage Sucks Across America! New Collection of PS Complaints Found

We were searching for info on Public Storage’s corporate offices and ran across a

new website with well over 100 complaints against Public Storage posted by PS’ customers from across the USA!

The website isn’t even an actual Public Storage site; it’s one of those bogus “company info” websites that just shows the address and phone number for Public Storage’s national headquarters in California.  But apparently people hate Public Storage so much, and it’s so hard to actually find the Public Storage website and register a complaint with them that PS customers have started posting their complaints all over the web in desperation!

Here are a few of the best complaints from the site.  See if any of these customers’ complaints sound familiar to you:

[9 June 2014] “Amazingly nice staff until I discovered they broke into my storage stolen and damaged items. To date Public Storage has refused to assist with damages. Insist on small claims. The regional director and corporate staff didn’t deny it’s a problem nor denied it’s there policy to do pulmonary inventory via video surveillance when you move in. I moved over $15,000.00 worth of inventory into my unit. $1000’s stolen and damaged.”

[5 June 2014] “Outrageous Pricing – I’m a long time renter in Chicago since 2010, without missing a payment and never late. My rent has been raised 34 dollars in the last 5 months with no explanation, other than a customer service rep telling me ‘We can raise your rent whenever we feel like it, there’s no limit’ WOW. So I will be exiting as of this month. Thank you for the great relationship!”

[16 April 2014] “False Advertising. Advertise rates and then have no units of that size available. Offer introductory rates to lure new renters and hike rates for existing customers to offset revenue. POOR Can’t contact District Managers – mailboxes always filled…”

[16 April 2014]  “PS has stolen my property – PS on Carlson Blvd in Richmond, CA has stolen my property. They didn’t have an auction like they said they would.”

[10 October 2013]  “haven for burgulars – considerable items were taken at the Kapiolani storage. Was informed that the alarm system has been out of order for quite a while. Hurry for the burgulars who work for Public Storage. They climbed in from the above wired area and unhinged the lock from inside and rolled up the door and walked out.”

[21 July 2013]  “not fair public storage – My dad recently passed away and my step mother his widow went to PS and payed the bill which was in my dads name and she told them right after she payed he passed recently and they locked up the storage and will not let her get into it even though she’s payed eery month and they know her, the manager wants to see a death certifacate which we can not obtain right now cuz they still can not find the cause of death at the corner office..:( what to do?:( helpppp”

[15 July 2013]  “Mass and RI District and Regional Managers – After receiving a price on the phone for a unit, the local manager said it could not be honored. He suggested that I contact Kristi the District Manager for Massachusetts and Rhode Island. Multiple phone calls to Kristi and to the Regional Manager, Jon were not returned. Their ignorance as well as their abysmal customer service lost a customer with many connections in the local community. It is apparent that customer service is not a priority of this company at the highest levels of administration.”

[5 July 2013]  “Not happy – I can say the ladies at my location are good I can rate them a 5 star they have helped me so far. on the other hand- Public Strorge raising prices is out of control.. I’ve been there for 6yrs, I will be pulling my belongings. there is no rating for Public storage. TEXAS”

[3 July 2013]  “Horrible, Horrible, Horrible – All I can say is horrible, horrible, horrible from customer service down to district manager Kurt in Morganville, NJ. From damage to my property to no consideration or empathy to help. Never again will Public Storage get my business.”

 
[2 July 2013]  “Excessive Rental Charge – Congratulations Public Storage, your have worn me out with your yearly excessive rental raises. I’ve been a long-standing tenant with superior payment record and have received no consideration. I will not recommend this company to anyone and will discourage anyone considering rentals. I will immediately attempt to evaluate my options with plans to vacate asap.”
 
[20 June 2013]  “Discourageing ANYONE interested in Storage rental from you – Congratulations! You have finally raised my storage rent to a point where I can’t afford you! No feelings or compassion for your tenants. No consideration for Senior citizens, veterans, or long time customers. Just get the money at all costs. From $73.00 to $99.00 for a 10×10 outside unit per month is RIDICULOUS by anyone’s standards. After 30+ years of patronage to your predecessors I deserved better from you. Being devoid of very little true business acumen, you could take some really good from them. Offering a rental fee of $1.00 for the first month rent is only part true and is only applicable part of the time dependent upon the number of units available at a given site. No where do you tell anyone that there is a one time “administration” fee of $20.00+ dollars to “set up your account” You really aren’t broadcasting your exorbitant late fees in your ads either–are you? Rest assured I will do everything in my power to discourage anyone from renting to anyone connected with Public Storage.”

 
[12 June 2013]  “RUDE, RUDE, RUDE! This is the only word to describe the 4 do nothings at the counter at the facility next to Home Depot. I tried to pay my bill on Sunday, the door was locked (they were at lunch, again). I came back Tuesday and was charged a huge late fee for being one day late. When I called to complain, the girl hung up on me. I am putting my stuff in another facility (not Public Storage) at the end of the month. After 2 years, I wouldn’t give them another penny.”
What a great company Public Storage is, eh?  The tirades go on and on – 9 more pages of this just on this website alone!  New Jersey, Texas, Hawaii, Illinois; it’s not just a case of a handful of rogue franchisees causing all the problems – the entire company sucks!  And these complaints are posted in a place that IS NOT EVEN A COMPANY WEBSITE!  People hate Public Storage so much that they’re putting their bad reviews for the company everywhere!
And Public Storage is an equal opportunity criminal enterprise: disabled people, the elderly, women, men, black, white and EVEN THE DEAD – Public Storage robs us all and treats everyone – regardless of age, race, creed or color – with the same contempt and disrespect.
When we say “Public Storage Sucks Across America” we aren’t kidding!
PUBLIC STORAGE SUCKS!
 

 

 

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How Public Storage in Morton Grove, IL Profitably Tricked its Customers by Closing “Due to Extreme Temperatures”

 

There are many ways to screw your customers.  This is one of the ways that Public Storage of Morton Grove, IL does it.

There are many ways to screw your customers. This is one of the ways that Public Storage of Morton Grove, IL does it.

There are many ways to screw a consumer.  There are some companies that are experts at this.  The Public Storage in Morton Grove, IL used the cold weather as an excuse to close its office on the 6th of January, 2014 in order due to “extreme temperatures”.  There was nothing wrong with the heating system in their building.  They just shut down for no apparent reason – except perhaps for the coincidental reason that, by shutting down on the afternoon of the 6th of January, they prevented their cash customers from being able to pay their rent before the 7th, when a $40 late fee is slapped on all overdue accounts!

Was it cold in Morton Grove, IL on January 6th, 2014?  Yes it was.  But it was also very cold the day before and the day after – and on many other days this winter.  It seems to us that, barring a power outage or the failure of the heating system, a decent company that cared about its customers would go out of its way to STAY OPEN on a day like this.  But not Public Storage – by closing early, they saved money on employee salaries AND reaped a windfall of late fees!

The next day, when customers asked the PS employees if the company would grant them an extra day to pay their rental fees due to PS unilateral decision to close on the 6th, they were told: “no”.  “You can pay online if we’re closed”.  That is true, of course, if a customer has both a credit or debit card with enough money on it as well as access to an Internet connection.  Since many PS customers are forced to operate on a “cash” basis (which Public Storage corporate executives are well aware of) these “alternative payment options” do not help them at all.  Public Storage knows this, and they don’t care.  That’s because they really don’t want to STORE your stuff: they want to STEAL your stuff!

***********************

 

Text of Public Storage, Morton Grove, IL announcement of temporary closing, Jan 6, 2014

[Public Storage logo]

Your stuff will be happy here… and so will you.”

Due to extreme temperatures, this property office will close today, 1/6/14, at 1:00PM. We  apologize for any inconvenience.

Thank you

Public Storage

5 Convenient Ways to Pay Your Rent

  1. AutoPay: Simply enroll at publicstorage.com or at any Public Storage [Co.?] property. After you provide us with your checking account, VISA, MasterCard, American Express, Discover or debit card information, we’ll automatically debit your account and take care of the rent.

  1. Online Payment at publicstorage.com: Visit publicstorage.com and [unintelligible] on “Pay My Bill”. Follow 3 easy steps to obtain User Name and password. [Use?] your checking account or pay with your VISA, MasterCard, American Express or Discover credit card.

  2. Pay by Mail: To the address of this facility. Please include your [self-storage?] [account?] number on your Check or Money Order

  3. Pay by Phone: Dial Toll-Free 1-866-444-4747; Enter the [phone?] number for the account you are paying and follow the step by step procedure […]

  4. [Not shown – it’s probably “Pay in Person”]

***************************************

The office was open in the morning and no one gave any indication that they’d be closing early.  If they were so worried about exposing their customers to the cold, wouldn’t that concern have extended to their employees as well?  And if so, why didn’t they just give everyone the day off?  Instead, they pretended to be open and then suddenly just put up a sign and closed the office.  We wonder how many customers hurried over to pay their bills on that freezing cold day only to find the office closed?  To Public Storage’s Phil Cacciatore, the manager of this place, this is called “customer service”.

 

Closing down for no good reason on the last day that customers can pay you without being hit by a huge “late fee” is what we call a low-down dirty move – even by Public Storage’s low-down dirty standards.  And it’s another reason why we say: “Public Storage Sucks!”

 

PUBLIC STORAGE MORTON GROVE SWINDLE: 21 Days from First Late Payment to Auction Proceedings

Customer Service at Public Storage: long-term renter gets just 21 days from non-payment of rent to Lien Notice!  "Dear Occupant": Public Storage wants to steal your stuff!

Customer Service at Public Storage, Morton Grove, IL: long-term renter gets just 21 days from non-payment of rent to Lien Notice! “Dear Occupant”: Public Storage wants to steal your stuff!

Today, we’re initiating a series of articles that will show just how big a ripoff operation Public Storage has become.  In fact. we’re going to have the opportunity to show you, in near-real time, what a bunch of thieves Public Storage is.

The customer, who received the threatening letter from Public Storage we reproduced above, works primarily as a laborer in the moving and delivery business in the Chicago, IL area.  That business is extremely seasonal, as everyone knows; from about Thanksgiving Day to March 1st, no one moves in Chicago, and the workers in this industry have to pick up temporary jobs to carry them through the winter or must live off whatever savings they’ve been able to scrape together during the previous moving season.

This winter was a particularly hard one in the US midwest.  Chicago experienced one of its coldest and snowiest winters since 1875, when the US Government began systematic collection of weather data.  Consequently, many workers got caught in the twin pincers of lost days of work due to bad weather and increased costs for heating and electricity due to the cold.

In cases like this, workers must “triage” their spending, carefully allocating their scarce dollars to those bills that absolutely must be paid, and putting off those that can wait.  Rent, food and heating bills take precedence over everything else; ancillary items like cable TV and storage bills may have to wait a couple of months.

Years ago, companies like the phone and gas companies and other bill collectors would make some kind of allowance for people caught in these situations.  Payment plans could be worked out over a period of months.  This gave people a chance to pay those vitally important bills and to postpone the others until winter ended and they could get back to work.

In the past few decades since the election, in 1980, of Ronald Reagan, the willingness of corporations to wait for “their” money has steadily decreased.  The phone, electric and gas companies successfully lobbied the bought-and-sold politicians of both the Democratic and Republican parties to permit them to force their customers to pay, and allowed the companies to shut off services for those who didn’t pay, or who had trouble making the payments on their debts to those companies.  Elderly people started having their gas and electric cut of even in the dead of winter and the middle of the summer.  The result: people freezing to death in their apartments in the winter and being cooked alive in them in the summer.  In the summer of 1995, over 750 people died in Chicago as a direct result these inhuman policies of the capitalists who run the utility companies.

Decent human beings read about those heat deaths – which were blamed on the savage policies of the greedy capitalists who run the public utilities in the United States – and saw untramelled greed wedded to boundless contempt for the lives of human beings.  The corporate criminals at Public Storage saw read those news reports and saw – OPPORTUNITY!

The storage companies were slow to catch up with their counterparts in the public utility companies.  Public Storage in the 1990s was relatively accommodating to those who ran into trouble paying their bills.  As long as customers made payments and kept in touch with the company, the customers did not have to worry about losing what in many cases amounted to the family jewels.

Some time in the last decade, Public Storage started to adopt a more “vulture capitalist” attitude towards their customers.  No longer content with the massive profits rolling in from their rentals, where per-square-foot prices vastly exceeded those of apartment rents, they embarked on a plan to accelerate the timetable for customers who fell behind on their rent payments.  Where once customers would be given a couple of months to catch up, they now were forced to either pay their storage fees or lose everything they owned.  Instead of being allowed to pay their utilities bills and make the storage company wait, customers are now forced to pay the storage company first and then risk an eviction from their homes due to late rental payments!  Thus the tail began to wag the dog.  Today, as the document above shows, Public Storage will initiate the process by which they can legally steal your stuff in as little as 21 days from the time you miss a payment!

Our unfortunate victim, who provided us with the document shown above, is a long-time renter at the Public Storage facility in Morton Grove, IL.  He has been storing his stuff there for 5 years in this particular facility; he had previously stored his belongings there for several years.

One would think that a loyal customer like this might be treated with respect when he or she has some difficulty paying the rent.  But in our lovely “Land of the Free(TM)” – where no one and nothing is actually free – the concept of “customer service” has been stood on its head.  Today, in Democrat Obama’s America, where the notion of “free market capitalism” is worshipped like a pagan god, companies that once prided themselves on their stellar reputations for treating all their customers – and especially their repeat and long-term customers – fairly, now don’t care about anything except their stockholders return on their speculative investments and their own executive bonuses.  Public Storage is a case in point of this untrammeled greed that is destroying the lives of so many people in the U.S. of A..

Public Storage is not really in the storage business any more  – it’s in the auction business.  PS doesn’t care how long you’ve been their customer – if you stop paying your rent, they immediately initiate the seizure of your property.  Auctioning off people’s stuff isn’t just a minor sideline of theirs – no.  It’s a way for them and their friends to make a lot of money by stealing people’s stuff and selling it to themselves dirt cheap, and then selling it again, at market prices.  This disgusting form of bottom-feeding, by which people’s family heirlooms are stolen from them on flimsy pretexts and then sold off at a fraction of their value is one of the most repulsive swindles going on in the United States today – and Public Storage is at the bleeding edge of innovation in this form of barely legal criminality.

The unfortunate victim of Public Storage’s swindlery whose lien notice we have published above tells us that he has been told by Phil Cacciatore – a regional manager for the firm – that the only reason his stuff wasn’t auctioned off on MARCH 23 was that PS had screwed up the advertising for the auction.  Now, PS plans to steal his stuff and auction it off on April 23 – unless he pays every penny he owes by the 22nd of April.  They will allow him to make payments, but he will NOT be allowed to keep his stuff unless EVERY SINGLE PENNY is paid of his past-due amount by the close of the business day on the 22nd.  Since Public Storage has been slapping late fee after late fee on his bill, what should be a $606.00 bill will be almost $750 by the 22nd of April.  That’s a nice way to treat your customers, isn’t it?

We’ll keep updating this story as we receive new developments in it.  Meanwhile, beware of those ads that tempt you with “$1 First Month Rent – No Commitment” – because that’s Public Storage trying to STEAL YOUR STUFF!

That’s why we say: PUBLIC STORAGE SUCKS!