If you’re not aware of it, there’s an organization called the “Better Business Bureau” that rates American businesses based on their ability to respond to customer complaints turned in to the bureau. It’s a pretty lame organization and acts as if it was run by the Chamber of Commerce, but, as Wikipedia says, it “provides free business reviews on more than 4 million businesses to over 100 million requests from consumers in 2012, helping make the BBB’s website rank among the top 300 most-visited websites in the United States.”
The Better Business Bureau is far from a consumer protection agency; in fact, when you look up your local Public Storage on the BBB’s website it probably won’t even show up, because for some strange reason, the BBB will not accept complaints for individual Public Storage offices – it collects them all and sends them to the Public Storage corporate offices in Glendale, California.
When consumers file a complaint with the BBB about a business, the organization contacts that business and relays the complaint to them; that business then has 14 days to respond to the complaint, at which time the BBB contacts the complainant and determines if the company has or hasn’t responded to the customer’s complaint in an acceptable manner, and if the customer is happy with the resolution of the issues that prompted the complaint.
Most decent businesses respond promptly to customer complaints relayed to them through the BBB. This way, the can maintain a good rating with the Bureau, which of course reflects well upon the business in question.
The BBB’s rating system is like that for American grade school report cards: an “A” is the top rating; an “F” is the worst.
Can you believe it? “F”! That’s right! Public Storage has the worst possible rating any company can get, and it’s because they refuse to handle customer complaints in a responsible and honest manner. They are a shit company and should be avoided at all costs! This is just another reason why we say: “PUBLIC STORAGE SUCKS! ” Caveat Emptor!