We promised you we’d scour the Internet for first-person accounts of Public Storage’s suckery – and we’re going to hold up our end of that bargain!
It turns out that Public Storage’s strategy of legally stealing people’s stuff isn’t just happening in Illinois – it’s happening all over the US – and it’s been going on for a long time:
Any direction of regulations or codes that anyone believes would be relevant would be great. Oh and they were also charging me a $30.00 late fee but legally at most they can only charge $15.00 civil code 21713.5
I asked about going to the auction to try to buy it back, since no one in their right mind would have offered more than $100 for it. They told me I wouldn’t be allowed to bid.
After calling the attorney general’s office about this – they changed their story to there being a minimum bid of the amount owed. They told me a couple of other things about the auction process that will have me talking to the AG again, but I don’t want to let the cat out of the bag here.
Well, that’s my story. Maybe I’m being whiny, and for the most part they have the legal right to do so. But they seem to be willing to completely screw me at a more human level, even if it means costing them hundreds of dollars in lost rent, auction costs, and finally disposing of the crap that no one is going to buy.
Do you want to do business with a company with that attitude?
PS – (After a week of unbelievable stress and anguish, I found someone willing to help me with the money. Now I have all the photo albums and other stuff with personal meaning – but they still have a unit full of crap to sit unrented until it goes to auction. I’m damn sure not just giving them the keys back after this.)
This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE.
Now, I’m legally going after them. I do believe I have a case.
This is self storage, not Ft Knox. Lock it up.
Be considerate of the manager. If they live on site, that is their private residence. Don’t beat on their door at 10 at night wanting them to open the gate for you.The dollar for the first month is not a lie. You were charged 1 dollar for the rent and a 19 dollar one time administrative fee. This was explained to you.
If you think you have felt frustration, imagine calling 7 pages of deliquent customers to try to get them to pay their bill before late charges acrue or stepping in human waste because people do their business on the ground and leave bottles of urine all over the place for me to clean up.
-Insurance is required. People get mad at us if something were to happen, and blame us if their insurance is canceled. If you go 45 days late, your insurance cancels. You will have to reinstate it, on top of everything else. We can’t force you to get it, but if you decline it, its totally on you if there is a fire or break in.
-It’s also in the agreement that we can ask for a key if there is maintenance that needs to be done on a unit. It is not personal, and no one wants to go through your stuff. Are you going to scream and holler and threaten to call the media if your apartment complex needs to get into your place to do some work?
-You were told how much the rent is after your pro rate. Just because you were charged something cheap for your second month doesn’t mean that is the rate. It was explained to you. Its the dollar/admin fee/ lock and insurance for the first month, and a pro rated amount for the second, with a full payment due your third month.
-It is also explained that we do not give refunds. The only way you would get a refund would be if you paid for say 6 months, but moved out after 3. You will not be refunded the current month, but will be refunded any months after the current one. The only way to have a discount in the month that you vacate is to let us know when you make that month’s payment the date you intend to leave.
-Your rent is due on the first. It doesn’t matter when you moved in. That’s how you get the pro rate for the second month.
I can’t believe some of the garbage I’ve read in some of these reviews. Public storage is not out to screw anyone. All you have to do is pay attention when the agreement is explained, and ask questions if you have any.