Tag Archives: Chicago

Public Storage Sucks Across America! New Collection of PS Complaints Found

We were searching for info on Public Storage’s corporate offices and ran across a

new website with well over 100 complaints against Public Storage posted by PS’ customers from across the USA!

The website isn’t even an actual Public Storage site; it’s one of those bogus “company info” websites that just shows the address and phone number for Public Storage’s national headquarters in California.  But apparently people hate Public Storage so much, and it’s so hard to actually find the Public Storage website and register a complaint with them that PS customers have started posting their complaints all over the web in desperation!

Here are a few of the best complaints from the site.  See if any of these customers’ complaints sound familiar to you:

[9 June 2014] “Amazingly nice staff until I discovered they broke into my storage stolen and damaged items. To date Public Storage has refused to assist with damages. Insist on small claims. The regional director and corporate staff didn’t deny it’s a problem nor denied it’s there policy to do pulmonary inventory via video surveillance when you move in. I moved over $15,000.00 worth of inventory into my unit. $1000’s stolen and damaged.”

[5 June 2014] “Outrageous Pricing – I’m a long time renter in Chicago since 2010, without missing a payment and never late. My rent has been raised 34 dollars in the last 5 months with no explanation, other than a customer service rep telling me ‘We can raise your rent whenever we feel like it, there’s no limit’ WOW. So I will be exiting as of this month. Thank you for the great relationship!”

[16 April 2014] “False Advertising. Advertise rates and then have no units of that size available. Offer introductory rates to lure new renters and hike rates for existing customers to offset revenue. POOR Can’t contact District Managers – mailboxes always filled…”

[16 April 2014]  “PS has stolen my property – PS on Carlson Blvd in Richmond, CA has stolen my property. They didn’t have an auction like they said they would.”

[10 October 2013]  “haven for burgulars – considerable items were taken at the Kapiolani storage. Was informed that the alarm system has been out of order for quite a while. Hurry for the burgulars who work for Public Storage. They climbed in from the above wired area and unhinged the lock from inside and rolled up the door and walked out.”

[21 July 2013]  “not fair public storage – My dad recently passed away and my step mother his widow went to PS and payed the bill which was in my dads name and she told them right after she payed he passed recently and they locked up the storage and will not let her get into it even though she’s payed eery month and they know her, the manager wants to see a death certifacate which we can not obtain right now cuz they still can not find the cause of death at the corner office..:( what to do?:( helpppp”

[15 July 2013]  “Mass and RI District and Regional Managers – After receiving a price on the phone for a unit, the local manager said it could not be honored. He suggested that I contact Kristi the District Manager for Massachusetts and Rhode Island. Multiple phone calls to Kristi and to the Regional Manager, Jon were not returned. Their ignorance as well as their abysmal customer service lost a customer with many connections in the local community. It is apparent that customer service is not a priority of this company at the highest levels of administration.”

[5 July 2013]  “Not happy – I can say the ladies at my location are good I can rate them a 5 star they have helped me so far. on the other hand- Public Strorge raising prices is out of control.. I’ve been there for 6yrs, I will be pulling my belongings. there is no rating for Public storage. TEXAS”

[3 July 2013]  “Horrible, Horrible, Horrible – All I can say is horrible, horrible, horrible from customer service down to district manager Kurt in Morganville, NJ. From damage to my property to no consideration or empathy to help. Never again will Public Storage get my business.”

 
[2 July 2013]  “Excessive Rental Charge – Congratulations Public Storage, your have worn me out with your yearly excessive rental raises. I’ve been a long-standing tenant with superior payment record and have received no consideration. I will not recommend this company to anyone and will discourage anyone considering rentals. I will immediately attempt to evaluate my options with plans to vacate asap.”
 
[20 June 2013]  “Discourageing ANYONE interested in Storage rental from you – Congratulations! You have finally raised my storage rent to a point where I can’t afford you! No feelings or compassion for your tenants. No consideration for Senior citizens, veterans, or long time customers. Just get the money at all costs. From $73.00 to $99.00 for a 10×10 outside unit per month is RIDICULOUS by anyone’s standards. After 30+ years of patronage to your predecessors I deserved better from you. Being devoid of very little true business acumen, you could take some really good from them. Offering a rental fee of $1.00 for the first month rent is only part true and is only applicable part of the time dependent upon the number of units available at a given site. No where do you tell anyone that there is a one time “administration” fee of $20.00+ dollars to “set up your account” You really aren’t broadcasting your exorbitant late fees in your ads either–are you? Rest assured I will do everything in my power to discourage anyone from renting to anyone connected with Public Storage.”

 
[12 June 2013]  “RUDE, RUDE, RUDE! This is the only word to describe the 4 do nothings at the counter at the facility next to Home Depot. I tried to pay my bill on Sunday, the door was locked (they were at lunch, again). I came back Tuesday and was charged a huge late fee for being one day late. When I called to complain, the girl hung up on me. I am putting my stuff in another facility (not Public Storage) at the end of the month. After 2 years, I wouldn’t give them another penny.”
What a great company Public Storage is, eh?  The tirades go on and on – 9 more pages of this just on this website alone!  New Jersey, Texas, Hawaii, Illinois; it’s not just a case of a handful of rogue franchisees causing all the problems – the entire company sucks!  And these complaints are posted in a place that IS NOT EVEN A COMPANY WEBSITE!  People hate Public Storage so much that they’re putting their bad reviews for the company everywhere!
And Public Storage is an equal opportunity criminal enterprise: disabled people, the elderly, women, men, black, white and EVEN THE DEAD – Public Storage robs us all and treats everyone – regardless of age, race, creed or color – with the same contempt and disrespect.
When we say “Public Storage Sucks Across America” we aren’t kidding!
PUBLIC STORAGE SUCKS!
 

 

 

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Public Storage Sucks for their Employees, Too!

We already knew that, for their customers, “Public Storage” really should be known as “Public Stealage” because that seems to be exactly what they want to do: steal your stuff!  But we had no idea that they also suck from their employees’ standpoint as well.  We just came across the following report from “glassdoor.com” where a Public Storage employee who lives on site at one of their facilities right here in Chicago, Illinois sounds off about working conditions for a live-in wage slave at Public Storage! Check it out:

Public Storage (aka Public Stealage) gets a whopping 19% approval rating from their employees, even after their execs flood website with positive reviews!

Public Storage (aka Public Stealage) gets a whopping 19% approval rating from their employees, even after their execs flood website with positive reviews!

It sucks

Relief Manager (Current Employee)
Chicago, IL

I have been working at Public Storage

ProsFree housing and meeting some interesting customers or tnts

ConsOmg ...they change things so much u don't know what is going on we have 11 scripts to remember...you do a lot of work and if you don't have help with the people who work at your store ....you will be so stressed and is it really worth it? PS is like a pimp they want you to push their things merch and insurance but ( and insurance is optional) u don't bonus off of that right now! Vacation time is what u work for u accumulate it by the hour u work but in my district now the sm says you can only take a seven day vacation...I used to take a month if I wanted!!! I'm quite sure if upper management went on vacation they take more than 7 days!! They take theory time on fixing problems with tnt and employees!!! I live on site I haven't had any screens [for a long time and I have a young child - PS Sucks] the regional manager has been to do apartment check three times and I yet have received the screens!!! Maybe because no bonus for [the regional manager - PS Sucks]] was involved! I love my co worker in my district but Ps will drain u stress u and push u away and eventually out the DOOR!

Advice to Senior ManagementLISTEN TO YOUR EMPLOYEES ON THE FRONT LINE THESE SCRIPTS ARE UNREAL ...CONSUMERS CARE ABOUT THEIR MONEY JUST LIKE MANAGEMENT!!!! AND EMPLOYEES ARE CONSUMERS AS WELL WHEN WE CLOCK OUT FROM PS....STOP TRYING TO FIND US EMPLOYEES BS AND HELP US OUT AND STOP BEING SOME GREEDY!

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There are several more of these kinds of complaints from Public Storage employees about how crappily they are treated by the company, from all over the United States!  We’ll be publishing them later on so everyone can see that whether you are a customer or an employee – PUBLIC STORAGE SUCKS!

— Public Storage Sucks