We were searching for info on Public Storage’s corporate offices and ran across a
The website isn’t even an actual Public Storage site; it’s one of those bogus “company info” websites that just shows the address and phone number for Public Storage’s national headquarters in California. But apparently people hate Public Storage so much, and it’s so hard to actually find the Public Storage website and register a complaint with them that PS customers have started posting their complaints all over the web in desperation!
Here are a few of the best complaints from the site. See if any of these customers’ complaints sound familiar to you:
[9 June 2014] “Amazingly nice staff until I discovered they broke into my storage stolen and damaged items. To date Public Storage has refused to assist with damages. Insist on small claims. The regional director and corporate staff didn’t deny it’s a problem nor denied it’s there policy to do pulmonary inventory via video surveillance when you move in. I moved over $15,000.00 worth of inventory into my unit. $1000’s stolen and damaged.”
[5 June 2014] “Outrageous Pricing – I’m a long time renter in Chicago since 2010, without missing a payment and never late. My rent has been raised 34 dollars in the last 5 months with no explanation, other than a customer service rep telling me ‘We can raise your rent whenever we feel like it, there’s no limit’ WOW. So I will be exiting as of this month. Thank you for the great relationship!”