Category Archives: Morton Grove

Morton Grove, IL Public Storage Can’t Find a Plumber in Chicagoland, Apparently

Our Morton Grove, IL  correspondent has informed us that the Public Storage facility in that town seems to be having a problem finding a plumber in that suburb just outside of Chicago.  Are the plumbers on strike or something?  We’ve heard nothing about this!

Apparently all the plumbers in Chicagoland are on strike because Public Storage in Morton Grove, IL - just outside of Chicago - can't find anyone who can fix a toilet. Day 3.

Apparently all the plumbers in Chicagoland are on strike because Public Storage in Morton Grove, IL – just outside of Chicago – can’t find anyone who can fix a toilet. Day 3.

For the past 5 or 6 days, the Morton Grove, IL Public Storage has closed down its sole toilet facility for reasons unknown.  This facility probably serves over a hundred people a day, but it has been shut down for a week while the Public Storage “management” searches for a competent plumber willing to work for peanuts.  Isn’t this some kind of health code violation?  Where are their customers supposed to “go”?   What are moving crews and the numerous landscaping crews who use this facility going to do when they find that the toilet is out of order?  They’ll probably just find a nice quiet place behind one of the stored vehicles at the place and let nature take its course!  How nice for the families who come to get their summer clothing and patio furniture out of storage!  You’d think that the scum who run Public Storage would at least have the decency to rent a port-a-potty or something so that the customers wouldn’t have to drop trou behind a car or work van and take a dump, but no!  These pigs care only about one thing: profits!  And their customers can just go to hell if they expect basic services at Public Storage in Morton Grove, IL!

The plumber's strike continues - Day 6 with no toilet facilities at the Public Storage in Morton Grove, IL!

The plumber’s strike continues – Day 6 with no toilet facilities at the Public Storage in Morton Grove, IL!

 

Public Storage Sucks Has a New Twitter Account!

We are proud to announce our new Twitter account!  Now folks all across the USA and the world can instantly Tweet how much they hate Public Storage!

You can find us on Twitter here:

https://twitter.com/PubStorgeSucks

Or Tweet to us  at  @PubStorgeSucks  !

The photos on our Twitter account’s header show the Public Storage facility in Morton Grove, Illinois.  The nighttime shot shows the non-existent “security lighting” featured at this dump, with a car driving through the broken “security gate” left open for weeks at a time when it breaks – at least 3 times a year!

Here are some more shots of this same scene:

"Security Lighting" at the Public Storage in Morton Grove, Illinois on 25 April 2014.  These lights have been allowed to burn out over the last several years and none of them was ever replaced.

“Security Lighting” at the Public Storage in Morton Grove, Illinois on 25 April 2014. These lights have been allowed to burn out over the last several years and none of them was ever replaced.

This is our Twitter "header" photo, taken at Public Storage in Morton Grove, IL on 25 April 2014.  The headlights in the image are of a car driving through the broken, open "security gate" to the facility.

This is our Twitter “header” photo, taken at Public Storage in Morton Grove, IL on 25 April 2014. The headlights in the image are of a car driving through the broken, open “security gate” to the facility.

The smaller photo shows how the employees at Public Storage in Morton Grove shoveled the entrances to the storage lockers last winter.  This particular entrance was left like this for WEEKS!  People had to walk sideways to get to the door – carrying items in and out was impossible.

"Snow removal" at the Public Storage facility in Morton Grove, IL.  Photo taken on 11 February 2014. This building is one of the indoor unheated locker spaces.  This entrance was left like this for weeks.

“Snow removal” at the Public Storage facility in Morton Grove, IL. Photo taken on 11 February 2014. This building is one of the indoor unheated locker spaces. This entrance was left like this for weeks.

The "security gate" to the exit at Public Storage in Morton Grove, IL on 18 February 2014.  Their "snow removal" contractor plowed the gate OPEN and left it like this for WEEKS!

The “security gate” to the exit at Public Storage in Morton Grove, IL on 18 February 2014. Their “snow removal” contractor plowed the gate OPEN and left it like this for WEEKS!

More reasons why we say: PUBLIC STORAGE SUCKS!

UPDATE: Public Storage says “We Stopped Allowing Customers to Make Payment Arrangements Back in 2010”

Our correspondent in Morton Grove, IL – a five-year tenant at Public Storage in Morton Grove whose property has been stolen by Public Storage and is slated for auction on April 23 – has informed us that he received an email from a factotum at Public Storage named “Paulo C.”, who says that  “I would like to inform [sic] that as of December 2010, Public Storage is no longer issuing payment arrangements.”

So, sometime back in late 2010, the corporate vultures at Public Storage decided that they would do away with the “old skool” method of dealing with customers in a polite and decent manner and would begin to immediately set about legally stealing people’s family heirlooms and valuable property if those customers fell behind on their rent payments!  “No payment arrangements!  Stand and Deliver, or we’ll steal your stuff!  We’re Public Storage!  Pay up or we’ll steal your stuff!”  Public Storage abandoned the time-honored and universally expected custom of allowing customers to make arrangements to pay off their rent arrears BEFORE initiating lien proceedings.  No more.  With self-storage space at a premium, and with the storage companies’ Washington lobbying efforts bearing fruit year after year in the form of more pro-company legislation, these predatory storage companies are now taking advantage of the laws (that they have written in many cases) to steal their customers’ property!  There really is no other way to look at it!

What a way to run a business!

And get this: the factotum says that Public Storage “appreciates” their long-term customers!

Here is the full text of the missive from the Public Storage hireling:

************************

Customer Service onyx@publicstorage.com
to me, pcacciatore
Dear Mr. [xxxxxxxx],
Thank you for contacting Public Storage Customer Service. I would like to inform that as of December 2010, Public Storage is no longer issuing payment arrangements. To avoid auction, a full payment must be received before the auction date. Not only will a full payment remove your items from auction, but it will also grant you full access to your unit. For further information on the exact date and time of the auction, you may contact your local Property Manager. We do appreciate your business and your continued tenure.

Thank You

Paulo C. – Customer Service Support
1-800-567-0759

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“We do appreciate your business and your continued tenure”!  What a joke!

Only in the United States could a company get away with something like this.  Anywhere else in the world, these people would be in jail for even attempting to do this kind of highway robbery.  Already,

we have seen video of a Public Storage customer in Lincolnwood, Illinois getting tasered by police for attempting to stop the auctioning off of his property.  Public Storage is playing with their customers’ lives – and their employees’ lives as well.  It is only a matter of time before some enraged Public Storage customer whose family heirlooms were auctioned off to the bottom-feeding scum from “Storage Wars” takes the law into his or her own hands and exacts revenge on the employees of the company.  When your corporate greed reaches such a level that your CEO gives the green light to the employees to start stealing people’s family photos and precious family mementos, you can be sure that sooner or later someone will be made to pay for such savagery.  Unfortunately, it probably won’t be the CEO of Public Storage who gets shuffled off this mortal coil ahead of schedule; it’ll be one of the minimum-wage debt slaves working at one of Public Storage’s facilities that will pay the price.  But of course the Public Storage corporate scumbags don’t give a rat’s ass about their employees any more than they do about their customers.

Our correspondent has been attempting to push his complaint up the chain of command at Public Storage; but as you can see, they just keep denying his appeal and sending it back to the lower court that has OK’d the auctioning off of all his property – the “local Property Manager”.  Our correspondent is not going to let these swine get away with their scheme, however.  He says he will keep us posted as the situation continues to develop.

This is just another reason why we say: PUBLIC STORAGE SUCKS!

How Public Storage in Morton Grove, IL Profitably Tricked its Customers by Closing “Due to Extreme Temperatures”

 

There are many ways to screw your customers.  This is one of the ways that Public Storage of Morton Grove, IL does it.

There are many ways to screw your customers. This is one of the ways that Public Storage of Morton Grove, IL does it.

There are many ways to screw a consumer.  There are some companies that are experts at this.  The Public Storage in Morton Grove, IL used the cold weather as an excuse to close its office on the 6th of January, 2014 in order due to “extreme temperatures”.  There was nothing wrong with the heating system in their building.  They just shut down for no apparent reason – except perhaps for the coincidental reason that, by shutting down on the afternoon of the 6th of January, they prevented their cash customers from being able to pay their rent before the 7th, when a $40 late fee is slapped on all overdue accounts!

Was it cold in Morton Grove, IL on January 6th, 2014?  Yes it was.  But it was also very cold the day before and the day after – and on many other days this winter.  It seems to us that, barring a power outage or the failure of the heating system, a decent company that cared about its customers would go out of its way to STAY OPEN on a day like this.  But not Public Storage – by closing early, they saved money on employee salaries AND reaped a windfall of late fees!

The next day, when customers asked the PS employees if the company would grant them an extra day to pay their rental fees due to PS unilateral decision to close on the 6th, they were told: “no”.  “You can pay online if we’re closed”.  That is true, of course, if a customer has both a credit or debit card with enough money on it as well as access to an Internet connection.  Since many PS customers are forced to operate on a “cash” basis (which Public Storage corporate executives are well aware of) these “alternative payment options” do not help them at all.  Public Storage knows this, and they don’t care.  That’s because they really don’t want to STORE your stuff: they want to STEAL your stuff!

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Text of Public Storage, Morton Grove, IL announcement of temporary closing, Jan 6, 2014

[Public Storage logo]

Your stuff will be happy here… and so will you.”

Due to extreme temperatures, this property office will close today, 1/6/14, at 1:00PM. We  apologize for any inconvenience.

Thank you

Public Storage

5 Convenient Ways to Pay Your Rent

  1. AutoPay: Simply enroll at publicstorage.com or at any Public Storage [Co.?] property. After you provide us with your checking account, VISA, MasterCard, American Express, Discover or debit card information, we’ll automatically debit your account and take care of the rent.

  1. Online Payment at publicstorage.com: Visit publicstorage.com and [unintelligible] on “Pay My Bill”. Follow 3 easy steps to obtain User Name and password. [Use?] your checking account or pay with your VISA, MasterCard, American Express or Discover credit card.

  2. Pay by Mail: To the address of this facility. Please include your [self-storage?] [account?] number on your Check or Money Order

  3. Pay by Phone: Dial Toll-Free 1-866-444-4747; Enter the [phone?] number for the account you are paying and follow the step by step procedure […]

  4. [Not shown – it’s probably “Pay in Person”]

***************************************

The office was open in the morning and no one gave any indication that they’d be closing early.  If they were so worried about exposing their customers to the cold, wouldn’t that concern have extended to their employees as well?  And if so, why didn’t they just give everyone the day off?  Instead, they pretended to be open and then suddenly just put up a sign and closed the office.  We wonder how many customers hurried over to pay their bills on that freezing cold day only to find the office closed?  To Public Storage’s Phil Cacciatore, the manager of this place, this is called “customer service”.

 

Closing down for no good reason on the last day that customers can pay you without being hit by a huge “late fee” is what we call a low-down dirty move – even by Public Storage’s low-down dirty standards.  And it’s another reason why we say: “Public Storage Sucks!”

 

PUBLIC STORAGE MORTON GROVE SWINDLE: 21 Days from First Late Payment to Auction Proceedings

Customer Service at Public Storage: long-term renter gets just 21 days from non-payment of rent to Lien Notice!  "Dear Occupant": Public Storage wants to steal your stuff!

Customer Service at Public Storage, Morton Grove, IL: long-term renter gets just 21 days from non-payment of rent to Lien Notice! “Dear Occupant”: Public Storage wants to steal your stuff!

Today, we’re initiating a series of articles that will show just how big a ripoff operation Public Storage has become.  In fact. we’re going to have the opportunity to show you, in near-real time, what a bunch of thieves Public Storage is.

The customer, who received the threatening letter from Public Storage we reproduced above, works primarily as a laborer in the moving and delivery business in the Chicago, IL area.  That business is extremely seasonal, as everyone knows; from about Thanksgiving Day to March 1st, no one moves in Chicago, and the workers in this industry have to pick up temporary jobs to carry them through the winter or must live off whatever savings they’ve been able to scrape together during the previous moving season.

This winter was a particularly hard one in the US midwest.  Chicago experienced one of its coldest and snowiest winters since 1875, when the US Government began systematic collection of weather data.  Consequently, many workers got caught in the twin pincers of lost days of work due to bad weather and increased costs for heating and electricity due to the cold.

In cases like this, workers must “triage” their spending, carefully allocating their scarce dollars to those bills that absolutely must be paid, and putting off those that can wait.  Rent, food and heating bills take precedence over everything else; ancillary items like cable TV and storage bills may have to wait a couple of months.

Years ago, companies like the phone and gas companies and other bill collectors would make some kind of allowance for people caught in these situations.  Payment plans could be worked out over a period of months.  This gave people a chance to pay those vitally important bills and to postpone the others until winter ended and they could get back to work.

In the past few decades since the election, in 1980, of Ronald Reagan, the willingness of corporations to wait for “their” money has steadily decreased.  The phone, electric and gas companies successfully lobbied the bought-and-sold politicians of both the Democratic and Republican parties to permit them to force their customers to pay, and allowed the companies to shut off services for those who didn’t pay, or who had trouble making the payments on their debts to those companies.  Elderly people started having their gas and electric cut of even in the dead of winter and the middle of the summer.  The result: people freezing to death in their apartments in the winter and being cooked alive in them in the summer.  In the summer of 1995, over 750 people died in Chicago as a direct result these inhuman policies of the capitalists who run the utility companies.

Decent human beings read about those heat deaths – which were blamed on the savage policies of the greedy capitalists who run the public utilities in the United States – and saw untramelled greed wedded to boundless contempt for the lives of human beings.  The corporate criminals at Public Storage saw read those news reports and saw – OPPORTUNITY!

The storage companies were slow to catch up with their counterparts in the public utility companies.  Public Storage in the 1990s was relatively accommodating to those who ran into trouble paying their bills.  As long as customers made payments and kept in touch with the company, the customers did not have to worry about losing what in many cases amounted to the family jewels.

Some time in the last decade, Public Storage started to adopt a more “vulture capitalist” attitude towards their customers.  No longer content with the massive profits rolling in from their rentals, where per-square-foot prices vastly exceeded those of apartment rents, they embarked on a plan to accelerate the timetable for customers who fell behind on their rent payments.  Where once customers would be given a couple of months to catch up, they now were forced to either pay their storage fees or lose everything they owned.  Instead of being allowed to pay their utilities bills and make the storage company wait, customers are now forced to pay the storage company first and then risk an eviction from their homes due to late rental payments!  Thus the tail began to wag the dog.  Today, as the document above shows, Public Storage will initiate the process by which they can legally steal your stuff in as little as 21 days from the time you miss a payment!

Our unfortunate victim, who provided us with the document shown above, is a long-time renter at the Public Storage facility in Morton Grove, IL.  He has been storing his stuff there for 5 years in this particular facility; he had previously stored his belongings there for several years.

One would think that a loyal customer like this might be treated with respect when he or she has some difficulty paying the rent.  But in our lovely “Land of the Free(TM)” – where no one and nothing is actually free – the concept of “customer service” has been stood on its head.  Today, in Democrat Obama’s America, where the notion of “free market capitalism” is worshipped like a pagan god, companies that once prided themselves on their stellar reputations for treating all their customers – and especially their repeat and long-term customers – fairly, now don’t care about anything except their stockholders return on their speculative investments and their own executive bonuses.  Public Storage is a case in point of this untrammeled greed that is destroying the lives of so many people in the U.S. of A..

Public Storage is not really in the storage business any more  – it’s in the auction business.  PS doesn’t care how long you’ve been their customer – if you stop paying your rent, they immediately initiate the seizure of your property.  Auctioning off people’s stuff isn’t just a minor sideline of theirs – no.  It’s a way for them and their friends to make a lot of money by stealing people’s stuff and selling it to themselves dirt cheap, and then selling it again, at market prices.  This disgusting form of bottom-feeding, by which people’s family heirlooms are stolen from them on flimsy pretexts and then sold off at a fraction of their value is one of the most repulsive swindles going on in the United States today – and Public Storage is at the bleeding edge of innovation in this form of barely legal criminality.

The unfortunate victim of Public Storage’s swindlery whose lien notice we have published above tells us that he has been told by Phil Cacciatore – a regional manager for the firm – that the only reason his stuff wasn’t auctioned off on MARCH 23 was that PS had screwed up the advertising for the auction.  Now, PS plans to steal his stuff and auction it off on April 23 – unless he pays every penny he owes by the 22nd of April.  They will allow him to make payments, but he will NOT be allowed to keep his stuff unless EVERY SINGLE PENNY is paid of his past-due amount by the close of the business day on the 22nd.  Since Public Storage has been slapping late fee after late fee on his bill, what should be a $606.00 bill will be almost $750 by the 22nd of April.  That’s a nice way to treat your customers, isn’t it?

We’ll keep updating this story as we receive new developments in it.  Meanwhile, beware of those ads that tempt you with “$1 First Month Rent – No Commitment” – because that’s Public Storage trying to STEAL YOUR STUFF!

That’s why we say: PUBLIC STORAGE SUCKS!

 

Public Storage Sucks for their Employees, Too!

We already knew that, for their customers, “Public Storage” really should be known as “Public Stealage” because that seems to be exactly what they want to do: steal your stuff!  But we had no idea that they also suck from their employees’ standpoint as well.  We just came across the following report from “glassdoor.com” where a Public Storage employee who lives on site at one of their facilities right here in Chicago, Illinois sounds off about working conditions for a live-in wage slave at Public Storage! Check it out:

Public Storage (aka Public Stealage) gets a whopping 19% approval rating from their employees, even after their execs flood website with positive reviews!

Public Storage (aka Public Stealage) gets a whopping 19% approval rating from their employees, even after their execs flood website with positive reviews!

It sucks

Relief Manager (Current Employee)
Chicago, IL

I have been working at Public Storage

ProsFree housing and meeting some interesting customers or tnts

ConsOmg ...they change things so much u don't know what is going on we have 11 scripts to remember...you do a lot of work and if you don't have help with the people who work at your store ....you will be so stressed and is it really worth it? PS is like a pimp they want you to push their things merch and insurance but ( and insurance is optional) u don't bonus off of that right now! Vacation time is what u work for u accumulate it by the hour u work but in my district now the sm says you can only take a seven day vacation...I used to take a month if I wanted!!! I'm quite sure if upper management went on vacation they take more than 7 days!! They take theory time on fixing problems with tnt and employees!!! I live on site I haven't had any screens [for a long time and I have a young child - PS Sucks] the regional manager has been to do apartment check three times and I yet have received the screens!!! Maybe because no bonus for [the regional manager - PS Sucks]] was involved! I love my co worker in my district but Ps will drain u stress u and push u away and eventually out the DOOR!

Advice to Senior ManagementLISTEN TO YOUR EMPLOYEES ON THE FRONT LINE THESE SCRIPTS ARE UNREAL ...CONSUMERS CARE ABOUT THEIR MONEY JUST LIKE MANAGEMENT!!!! AND EMPLOYEES ARE CONSUMERS AS WELL WHEN WE CLOCK OUT FROM PS....STOP TRYING TO FIND US EMPLOYEES BS AND HELP US OUT AND STOP BEING SOME GREEDY!

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There are several more of these kinds of complaints from Public Storage employees about how crappily they are treated by the company, from all over the United States!  We’ll be publishing them later on so everyone can see that whether you are a customer or an employee – PUBLIC STORAGE SUCKS!

— Public Storage Sucks