Category Archives: California

Class Action Lawsuit Launched Against Public Storage for “False Advertising” and Violations of California Consumer Laws

In our last article we told you about the tragic case of David Goldner, an L.A. artist whose life’s work was irretrievably auctioned off by the treasure-hunting pirates at Public Storage.  Here’s a class-action lawsuit that has been filed on behalf of all Californians who have been defrauded or otherwise abused by the Poblic Storage crinimals:

classactionagainstpublicstorage

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How the Heartless Greedheads at Public Storage Destroyed an L.A. Artist’s Life’s Work

There are thousands of stories about how Public Storage or one of the other greedy REIT’s that run the US’ public storage facilities have ruined people’s lives.  But this story is truly heart-breaking.  David Goldner, an artist from Los Angeles, CA had his entire life’s work wiped out by the scum at Public Storage because he was a month and a half late on his rent!  More than 40 years of work was auctioned off because he was behind on his rent – and now Public Storage refuses to let him know who bought his storage space so he can negotiate its safe return!

Capitalism, at best, is nothing but a trap for the vast majority of the working class who are forced to live under an economic system in which the basic necessities of life – food, clothing, shelter, education and medical care – are considered to be “privileges” granted – or not – by the wealthy capitalists who own the nation’s residential and commercial properties and who own the legislatures of the capitalist world.

Mr. Goldner’s story is republished here from his blog at http://www.laartsdistrictblogs.com/.  He also has a Facebook page here: https://www.facebook.com/PublicStorageSleazyThieves

His story is yet another reason why we say: PUBLIC STORAGE SUCKS!

—– Public Storage Sucks

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REBUTAL LETTER TO DEPARTMENT OF CONSUMER & BUSINESS AFFAIRS

AFTER PUBLIC STORAGE BLATANTLY LIES  TO COVER YET ANOTHER ILLEGAL AUCTION
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6-23-15
Mr. Anthony Wai
Los Angeles County Consumer & Business Affairs
500 W. Temple St, Room B-96
Los Angeles, CA  90012-2706

Dear Anthony,
Thank you for giving me the opportunity to rebut this non sequitur self serving excuse from Public Storage.  After reading their letter, I realized we were dealing with yet another sub-manager within Public Storage who I personally have never heard of before, nor have I ever had contact with him at Public Storage; yet he is claiming he’s telling you facts about me that are blatantly false, and he apparently knows absolutely nothing about the actual facts of the situation, or more likely, considering how blatantly wrong his so called facts actually are, is just shamelessly lying to you as he attempts to wordsmith Public Storage’s statement in an attempt to cover up their illegal and blatantly predatory policies and illegal business practices.  Once again, this is what I have come to expect from Public Storage and just goes to show their lack of integrity and ethics, and shows the total contempt all the faceless employees at Public Storage seem to show for their customers.

First off, I’ve been a Photographer / Artist since I was in Jr. High.  I was forced to put my entire live /work studio in storage after a VC group defaulted on a contract to fund an Art Based reality show I have created, and have a cable commitment to air.   I had given up the lease on my smaller studio and had a lease in my hand for a bigger place to shoot the series.  But at the last minute, when the VC group didn’t come up with the funding, and I had given up my old lease, I had to put my entire studio (A live/work studio) in storage while I looked elsewhere for the funding to do the show.  The VC guys left me in a bad spot and I’ve been struggling everyday since to get back on my feet.  Just a few months before, I had been back in school for almost two years, learning to do photo realistic 3D to blend with my multimedia artwork.  And I had built a big computer to do 3D that cost a fortune as well.  (This was also in storage at PS)  And I did that all on my own dime, so I was very low on personal funds at that point.  But I had several big projects I was pushing after school was over and the reality show is the one that everyone loved.

I picked public storage because they had a $1 dollar for the first month move in and I just assumed because they were in the arts district it would be a safe place to store in.  I took the biggest space they had.  40 plus years of my life was in there.  Little did I know Public Storage would be the predators I would have to deal with.   And Dale Washington had a few things to say about their fuzzy math on that first month one dollar special as well.  So apparently, I started getting screwed by Public Storage from moment one!

At the time of the illegal auctioning of all my belongings on March 17th, I had no working phone, and I had no current living address, and the District Manager, Margaret Sommers, the one and only person that had contacted me via email was the only person I was dealing with.  And that contact was all via email.  Margaret Sommers very well knew I didn’t have a working phone because I told her that via email in December 14th- 15th 2014 and can be verified in the email logs I have sent you.  Margaret Sommers was also informed that the address Public Storage was mailing auction notices to, was an old address I had moved out of.  I told them that fact the day I signed up and moved in as well!

Margaret Sommers was told the address was wrong in December 2014, because she actually asked me if it was correct.  And again, I informed her at that time, via email in December 2014, it was not a correct address and was in fact my old address I moved out of.  I requested all auction notices be emailed to me.  And I told Margaret Sommers that I had no current mailing address or phone number.  She knew my situation.  So why did she blatantly ignore those facts in March???   Alzheimer’s ?    A head injury?   Because it was convenient?  Or because they have no ethics?  I say the ladder is true.

Margaret Sommers had contacted me via email to “REMIND” me they were auctioning off my belongings on December 18th  2014.  I was literally 18 days late at that point.  But her email just days before was the first notice I had gotten about any auction. And considering all the back rent had been paid, I assumed she was just mistaken. But she was dead serious. I kid you not, sir.  I owed for that month alone.  18 days at that auction point!!  And they actually did auction off my unit on December 18th, 2014.  This is a great example of exactly what their predatory self serving fuzzy math is allowing them to do!  Eighteen days late and they thought it was okay to auction all my belongings?  I’ll be damned if this isn’t wrong on so many levels! They literally put me through a mental hell with that first auction alone!

Then after the auction, Margaret Sommers told me that the auction was on contingency and they decided they would give me until the end of the month to pay.  How magnanimous of them, huh?  That’s when I started to castigate her and Public Storage for doing what they did!  They put me through a mental hell!  Had I had the means to do so, I would have taken my belongings out right then!  But I was not in a financial position to do so.

So to easily disprove a few points Phillip Cannon is falsely asserting, let’s start with the first time Public Storage actually auctioned off my unit in December, shall we?   As I mentioned, I had paid all my past due, but they still acted like they had the right to ignore that fact because I had paid the past due after the first, rather than the day before, on the 30th.  This is how they are getting away with destroying people’s lives!  They have literally made up their own non sequitur fuzzy math and say their contract makes it legal.  This is a despicable, shameless and totally predatory business practice and needs to be called out by the FTC for being blatantly unethical!

Phillip Cannon asserts that Public Storage was left with no “choice” but to auction off all my belongings on March 17th 2015.  Really?  Well first off, please ask Phillip to explain what Public Storage’s motivation was on the first auction on December, 18th, when all the past due had been paid?  Did they have no “choice” but to auction my unit at that time as well?  Saying they had no choice is just pure bullshit!  They do have a choice.  They do this because they think they can get away with it.  They do this because the FTC and local prosecutors are letting them get away with it.  They do this because they claim according to their contract, they can, and because they want to!  Not because they are compelled to!!!  There was absolutely nothing compelling them to auction my belongings except their own predatory business practices and their blatant corporate greed.

Again, Phillip Cannon stated as fact in his Public Storages letter to you that I owed 3 months rent at the time of the auction.  This is just another blatant lie! A fictional tale Public Storage is spinning for you to try and justify this illegal auction.  I was a month and a half over due at the time of the auction.   And in the same sentence Phillip is telling you I owed 3 months rent, he shows you a figure that represents the two months rent I actually owed.  Phillip Cannon has tried to make it sound like I had not made a payment since 2014, saying I haven’t had a zero balance since December.  Trying to make it sound like I had not paid in more than 3 months and I had abandoned my property and they just had no choice.  But he fails to mention, and the payment records will clearly show, that a payment was made just 35 days before that auction.  These people are just despicable and have literally tried to justify what they have done to me with blatant lies to you and your agency.

Phillip Cannon also asserts that they contacted me via phone multiple times and I made multiple promises to them to pay.  Really?  At what phone number?  Again, referring back to my emails to Margaret Sommers in December 2014, (14th-15th);  I informed her at that time that I did not currently have a phone.  And I did not get a phone until after that March auction.  And that was a free phone service I had to apply for.  So how could Public Storage have called me and gotten promises from me when I had no phone for them to call in that time period?  Maybe they can explain that to you?  This was blatantly made up by Public Storage!  Total fiction, again to help support their story that I was somehow notified about the auction!  Absolutely not true!  A totally fabricated mendacity!  I got an email on Sunday, March the 15th again, “REMINDING” me they were auctioning off my unit on Tuesday the 17th if I couldn’t pay by Monday the 16th.  That email just days before was my first and only notice about the March 17th auction. So Phillip Cannon’s assertion that I had ample notice, is just absolutely untrue and just more pure bullshit from Public Storage!  I found out on the 15th that they were going to auction my belongings on the 17th.  That is not ample notice!

Margaret Sommers very well knew the address Public Storage was mailing auction notices to for that March auction, was not a valid address for me because I had informed her of that in an email MONTHS before in December.  But apparently, she just didn’t care and then just kept sending them to the same old address as if that was okay.  Does the FTC think that’s okay?  And when she contacted me about the march auction, she never once mention the mailed notices when I protested her two day email notice because she knew we had discussed that months earlier.  She knew very well Public Storage was sending notices to a invalid address but ignored that fact.

Margaret Sommers could have emailed me the auction notice as I requested in the December email, but she didn’t.  Her two day email “REMINDER” was fine with her, but apparently emailing me the actual auction notices when it first went out was too difficult?  She is a district manager and she had an obligation to make sure she was doing everything properly.  But she blatantly, willfully and I think spitefully didn’t.  I was struggling and she knew that and I think took advantage of that fact.  And I truly believe it was my reaction to that ridiculous first auction she is spiteful about.  She didn’t like being castigated by me for what she and Public Storage had unjustly put me through with their “Mock Auction” in December, so she got even with the next auction.  I think it was malicious and purposeful and blatantly illegal.  And as Phillip Cannon mentioned, they have a “choice”.  And they choose to not care about their customers or the facts, and just do the wrong thing for their convenience and their own personal gain or ego without any conscience about what they do to innocent people.

40 years of my copyrighted Photography and art work is gone!  Stolen by Public Storage!  These corporate thieves have destroyed my life and my career. Ten’s of thousands of negatives, transparencies and my own custom prints are just gone.  All my tear sheets of ads, magazine covers, everything I’ve ever accomplished as a photographer is gone because of pure corporate greed!  I have nothing physical to show for 40 years of being an artist!  They have wiped it out!  Dozens of my paintings from the 80’s to now are gone.  All my studio, darkroom, lighting equipment, three computers, my scanner, my printer, my entire business is just gone.  All my cameras.  All my portfolios of all my work is gone!!  My power tools, my telescopes, my camping equipment. Not to mention everything personal that I had left from my family and childhood.  I struggled for 40 plus years for everything I had!  And they wiped it out like it was nothing!  Because it’s nothing to them!  I was a month and a half late!  That’s all!!  And they won’t even tell me who bought my unit so I can try to get my copyrighted work back!  Public Storage is despicable and reprehensible and a totally self serving conglomerate of conscienceless corporate thieves!

This 550 million dollar a year company has destroyed my life and they want to claim it was just something they had to do?  That they just had no choice?  What total bullshit!  There was absolutely nothing compelling them to rape my entire life away except their own predatory policies of pure corporate greed.  As Phillip Cannon made clear, they do have a choice.  But they seem to always choose to do the wrong thing and then try to bury the actual facts with lies, double talk and their own non sequitur fuzzy math that the FTC needs to stop.

This just can’t be happening to people and it’s happening all over.  The FTC needs to act now!  My case is far from being an anomaly.  I may be louder then some, but I am far from alone .  This is Public Storage’s reputation all over the internet.  So many people Public Storage has hurt have contacted me since my web site about them went up.  Their predatory business practices need to be stopped immediately.  The FTC needs to take action before this happens to someone else.  And I guarantee you it will be happening to someone else tomorrow unless you help stop it today!

-David Goldner

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Public Storage Sucks Across America! New Collection of PS Complaints Found

We were searching for info on Public Storage’s corporate offices and ran across a

new website with well over 100 complaints against Public Storage posted by PS’ customers from across the USA!

The website isn’t even an actual Public Storage site; it’s one of those bogus “company info” websites that just shows the address and phone number for Public Storage’s national headquarters in California.  But apparently people hate Public Storage so much, and it’s so hard to actually find the Public Storage website and register a complaint with them that PS customers have started posting their complaints all over the web in desperation!

Here are a few of the best complaints from the site.  See if any of these customers’ complaints sound familiar to you:

[9 June 2014] “Amazingly nice staff until I discovered they broke into my storage stolen and damaged items. To date Public Storage has refused to assist with damages. Insist on small claims. The regional director and corporate staff didn’t deny it’s a problem nor denied it’s there policy to do pulmonary inventory via video surveillance when you move in. I moved over $15,000.00 worth of inventory into my unit. $1000’s stolen and damaged.”

[5 June 2014] “Outrageous Pricing – I’m a long time renter in Chicago since 2010, without missing a payment and never late. My rent has been raised 34 dollars in the last 5 months with no explanation, other than a customer service rep telling me ‘We can raise your rent whenever we feel like it, there’s no limit’ WOW. So I will be exiting as of this month. Thank you for the great relationship!”

[16 April 2014] “False Advertising. Advertise rates and then have no units of that size available. Offer introductory rates to lure new renters and hike rates for existing customers to offset revenue. POOR Can’t contact District Managers – mailboxes always filled…”

[16 April 2014]  “PS has stolen my property – PS on Carlson Blvd in Richmond, CA has stolen my property. They didn’t have an auction like they said they would.”

[10 October 2013]  “haven for burgulars – considerable items were taken at the Kapiolani storage. Was informed that the alarm system has been out of order for quite a while. Hurry for the burgulars who work for Public Storage. They climbed in from the above wired area and unhinged the lock from inside and rolled up the door and walked out.”

[21 July 2013]  “not fair public storage – My dad recently passed away and my step mother his widow went to PS and payed the bill which was in my dads name and she told them right after she payed he passed recently and they locked up the storage and will not let her get into it even though she’s payed eery month and they know her, the manager wants to see a death certifacate which we can not obtain right now cuz they still can not find the cause of death at the corner office..:( what to do?:( helpppp”

[15 July 2013]  “Mass and RI District and Regional Managers – After receiving a price on the phone for a unit, the local manager said it could not be honored. He suggested that I contact Kristi the District Manager for Massachusetts and Rhode Island. Multiple phone calls to Kristi and to the Regional Manager, Jon were not returned. Their ignorance as well as their abysmal customer service lost a customer with many connections in the local community. It is apparent that customer service is not a priority of this company at the highest levels of administration.”

[5 July 2013]  “Not happy – I can say the ladies at my location are good I can rate them a 5 star they have helped me so far. on the other hand- Public Strorge raising prices is out of control.. I’ve been there for 6yrs, I will be pulling my belongings. there is no rating for Public storage. TEXAS”

[3 July 2013]  “Horrible, Horrible, Horrible – All I can say is horrible, horrible, horrible from customer service down to district manager Kurt in Morganville, NJ. From damage to my property to no consideration or empathy to help. Never again will Public Storage get my business.”

 
[2 July 2013]  “Excessive Rental Charge – Congratulations Public Storage, your have worn me out with your yearly excessive rental raises. I’ve been a long-standing tenant with superior payment record and have received no consideration. I will not recommend this company to anyone and will discourage anyone considering rentals. I will immediately attempt to evaluate my options with plans to vacate asap.”
 
[20 June 2013]  “Discourageing ANYONE interested in Storage rental from you – Congratulations! You have finally raised my storage rent to a point where I can’t afford you! No feelings or compassion for your tenants. No consideration for Senior citizens, veterans, or long time customers. Just get the money at all costs. From $73.00 to $99.00 for a 10×10 outside unit per month is RIDICULOUS by anyone’s standards. After 30+ years of patronage to your predecessors I deserved better from you. Being devoid of very little true business acumen, you could take some really good from them. Offering a rental fee of $1.00 for the first month rent is only part true and is only applicable part of the time dependent upon the number of units available at a given site. No where do you tell anyone that there is a one time “administration” fee of $20.00+ dollars to “set up your account” You really aren’t broadcasting your exorbitant late fees in your ads either–are you? Rest assured I will do everything in my power to discourage anyone from renting to anyone connected with Public Storage.”

 
[12 June 2013]  “RUDE, RUDE, RUDE! This is the only word to describe the 4 do nothings at the counter at the facility next to Home Depot. I tried to pay my bill on Sunday, the door was locked (they were at lunch, again). I came back Tuesday and was charged a huge late fee for being one day late. When I called to complain, the girl hung up on me. I am putting my stuff in another facility (not Public Storage) at the end of the month. After 2 years, I wouldn’t give them another penny.”
What a great company Public Storage is, eh?  The tirades go on and on – 9 more pages of this just on this website alone!  New Jersey, Texas, Hawaii, Illinois; it’s not just a case of a handful of rogue franchisees causing all the problems – the entire company sucks!  And these complaints are posted in a place that IS NOT EVEN A COMPANY WEBSITE!  People hate Public Storage so much that they’re putting their bad reviews for the company everywhere!
And Public Storage is an equal opportunity criminal enterprise: disabled people, the elderly, women, men, black, white and EVEN THE DEAD – Public Storage robs us all and treats everyone – regardless of age, race, creed or color – with the same contempt and disrespect.
When we say “Public Storage Sucks Across America” we aren’t kidding!
PUBLIC STORAGE SUCKS!
 

 

 

Public Storage: Legally “Stealing Your Stuff” All Across America!

We promised you we’d scour the Internet for first-person accounts of Public Storage’s suckery – and we’re going to hold up our end of that bargain!

It turns out that Public Storage’s strategy of legally stealing people’s stuff isn’t just happening in Illinois – it’s happening all over the US – and it’s been going on for a long time:

01/07/2014

ANAHEIM, CALIFORNIA — Received notice that my storage rent was due “BEFORE NOV 2ND 2013” If not paid a lien would be placed and my lock cut and unit to be scheduled for auction.That in itself is acceptable terms as I was running a month behind on paying my rent for the last 2 previous months but I was always able to get my payment in just under the lien date deadline. When I received the preliminary Lien Notice I was okay with its terms because I receive my temporary disability (emergency surgery) payment on November 1st. 2013So I proceeded to go into the facility cash in hand to pay my bill on Nov 1st at 9 AM which is before Nov 2nd it is right or is there another calender I’m unaware of.LOCK IS CUT, LIEN PLACED, UNIT SCHEDULED FOR AUCTIONand when did this occur I asked and the very rude representative said it occurred at the stroke of midnight Oct 31st/Nov 1st I showed him the notice where it stated payment due before Nov 2nd he stated that they could take possession of the unit any time they wanted.I completed the “DECLARATION IN OPPOSITION TO LIEN SALE” Public storage filed in small claims court we go to court Jan 14th at 8:30 AM Dept N10

Any direction of regulations or codes that anyone believes would be relevant would be great. Oh and they were also charging me a $30.00 late fee but legally at most they can only charge $15.00 civil code 21713.5

 

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07/18/2013

BURKE, VIRGINIA — I’ve been dealing with a severe illness and frequent unemployment for several years. When I lost my apartment about 5 years ago, I put all my belongings in storage.During that time, Public Storage has repeatedly raised my rates (to amounts far above what they advertise), but with the help of family and friends, I have been able to keep my things until recently.In the past couple of months, I began to try to sell off all but the most important items. Unfortunately, the effort didn’t go as well as I’d hoped, and I found myself behind in my payments with some things still in storage and no way to pay.At this point, about 35 days overdue, I got a relative to agree to help me out with about $450 and take my stuff out of the unit on about the 10th of the month. My rent was $220/mo, and of course I expected a couple of late fees. So, I expected about $220 + $70 for rent and probably $80 in late fees. Less than $400.They demanded $600 to release my stuff. There would be absolutely no negotiation. I explained to several levels of managers and customer service people that there was almost nothing of monetary value, but only personal stuff, and offered to show them. They refused.I pointed out that they could have the unit right now, in the middle of their so-called busy season, rather than letting it sit not collecting any rent until the auction date. They refused.

I asked about going to the auction to try to buy it back, since no one in their right mind would have offered more than $100 for it. They told me I wouldn’t be allowed to bid.

After calling the attorney general’s office about this – they changed their story to there being a minimum bid of the amount owed. They told me a couple of other things about the auction process that will have me talking to the AG again, but I don’t want to let the cat out of the bag here.

Well, that’s my story. Maybe I’m being whiny, and for the most part they have the legal right to do so. But they seem to be willing to completely screw me at a more human level, even if it means costing them hundreds of dollars in lost rent, auction costs, and finally disposing of the crap that no one is going to buy.

Do you want to do business with a company with that attitude?

PS – (After a week of unbelievable stress and anguish, I found someone willing to help me with the money. Now I have all the photo albums and other stuff with personal meaning – but they still have a unit full of crap to sit unrented until it goes to auction. I’m damn sure not just giving them the keys back after this.)

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12/01/2012
JAMAICA, NEW YORK — Never again will I ever use Public Storage or tell anyone to use Public Storage. They are a rip off and the property managers are oblivious and have no respect. They speak to you as if you are stupid and have no common sense.I’ve beenn a customer of Public Storage since April 2 2012 and every month I have a problem with them. If you don’t pay your bill on the first of the month, after the 6th they lock you out of your unit and they tell you that you have to make the payment before you can go in your unit. It clearly states that your unit is month to month and after the 6th is considered late and you will be charged a late fee, not that you won’t be able to use your unit.Due to Hurricane Sandy, I lost my car and have been without lights for 2 weeks and no heat, so I was late with my payment. I called Public Storage to ask them if I can make the payment for October because that’s what I can afford at the moment. They told me no, I had to make the full payment for October and November because it’s the 1st of the month. I explained my situation to the manager and he told me he just works there and is only doing his job.I called customer service and the lady whom I spoke with was even more belligerent than the property manager. I finally got the district manager number and called him. He showed some compassion and I was only able to pay for October. Now, I called to pay my November bill it’s the same problem all over I called the property manager he said if I can’t make my payments on the first I should just move out, if I don’t like what he’s saying.Very disrespectful and unprofessional.
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12/03/2011

CORONA, CALIFORNIA — I was late paying my rent only by two weeks, due to my being out of town for my job as a long distance trucker. I kept in contact with them informing when I would be in to pay. When I went to there office, they had already cut my lock off and started the lean process. They wouldn’t reimburse me for my $20 lock, they made me pay two months rent and a $25 lean fee in order to release my families belongings back to me. I have five children, all we owned was in there.They are crooks, CAUTION THEY WILL TAKE EVERYTHING you own, AUCTION it off and leave your family with nothing, they are banking on it.

 

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05/09/2011

FAIRFIELD, OHIO — Public storage in Fairfield OH. committed a crime and auction my life without any notification except one phone call the day they had the auction. My invoice says we are paid up until July 2011. We have called for the regional MGR phone number and they keep giving me a wrong number. Customer service (WHAT A JOKE) They never answer only music. I am OUTRAGED with such poor business manners and how many other people do they do this to. I am searching for an attorney to get this handled and will most likely set up a protest in front of their store.
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01/09/2010
VAN NUYS, CALIFORNIA — I know I was 2 months overdue. Dealing with my Mom’s Cancer, my Brother’s stroke, attending to their needs in a different state, my focus was just off course.BY the time I made the call to them, they said I have 1hour to make payment, as it was schedule for auction.The bottom line, the staff was not very helpful, as this unit was in my son’s name, who was not arround, and I had to get the correct phone #. It wasn’t until after the auction, that I requested to speak with the DM, and he said he would give me 5mins to make the payment online. We tried, and by the time we did get thru, it showed they had SOLD my storage unit.Because of the way this was handled, I desire to bring a major Lawsuit against them.The value of my items was way over a $1Million, but they sold it for $2250.00. They sent me a card, stating they will send me a check for the difference and that I must cash it, otherwise it will be cancelled and donated to some charity.They are not going to get away with this. What they did was wrong. They even refuse to allow me to sign the “Opposition of Lien” to sell.

This is the location on Oxnard and Sepulveda. Their staff is HORRIBLE.

Now, I’m legally going after them. I do believe I have a case.

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08/19/2010
HAZELCREST, ILLINOIS — I just don’t know what else to do in order to get closure. It seems I’ll never get over loosing EVERYTHING I WORKED FOR ALL MY LIFE. I fell on hard times, became homeless and was living in a shelter 200 miles away from my storage. I had managed to get enough money together (barely) each month for almost a year. When I was finally approved for SSDI the very same day they sold my unit. I begged them to give my name to the buyer so that I could at least retrieve my important papers and my family pictures. I am having a very hard time dealing with this. I cannot imagine doing this to anyone, and I would have contacted someone if I had bought a unit to make sure the person could at least get personal pictures back. My pictures are gone forever. Lost, and my life still is in shambles. Don’t ever get sick – you loose your things and your life at the same time. If anyone happens to read this who may have purchased a storage with a LARGE doll collection, teal colored sofa/loveseat and tons of beautiful things I will gladly buy the pictures – may help me heal because I have yet to recover.
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And now, for a sense of balance: Public Storage managers posting on the same website as the complaints republished above defend their company and offer helpful hints to their customers facing the stealing of their stuff:
IRVING, TEXAS — I’ve read enough complaints about Public Storage. Now heres is some advice from me. Keep your contact information current-Address and phone number. Pay your bill on time. Set your bill up on auto pay if you can’t remember to pay it ontime. Rent is due on the 1st. Not the 7th. If its paid on the 7th and you get a late charge, its 7 days late, not 1 day late. Put your account number on your check. Your name is more common than your realize. We close at 6. If you throw your check thru the payment slot after we close, it will be posted the next day. We don’t live in the office.
This is self storage, not Ft Knox. Lock it up.
Be considerate of the manager. If they live on site, that is their private residence. Don’t beat on their door at 10 at night wanting them to open the gate for you.The dollar for the first month is not a lie. You were charged 1 dollar for the rent and a 19 dollar one time administrative fee. This was explained to you.
If you think you have felt frustration, imagine calling 7 pages of deliquent customers to try to get them to pay their bill before late charges acrue or stepping in human waste because people do their business on the ground and leave bottles of urine all over the place for me to clean up.
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06/20/2010

I’ve read some of these reviews, and all I can say is that these people should have paid attention when the agreement was explained to them.Here are some facts:-If your things were auctioned, its because no payment was made in 60, 90, 45, etc days depending on your states laws. I make calls just about EVERY DAY to try to get people in to pay their bill to keep them from getting a late fee. It is not my fault if these people don’t answer the phone or return my calls.-If you put a check in the night drop on the last day of the month, and we don’t get it until the next morning, you’re still going to be charged a 30 day fee.-They do raise rates every year by a dollar or two. A letter is sent 30 days or more to the address that we have on file. Did you move? Well, its in the agreement that we need to know if you change your address.-Our locks are NOT overpriced. Where else can you get a disk lock for $11.99? Ace Hardware, $16.99. Home Depot, $15.99. Walmart, $13.99. Yes, I’ve looked.

-Insurance is required. People get mad at us if something were to happen, and blame us if their insurance is canceled. If you go 45 days late, your insurance cancels. You will have to reinstate it, on top of everything else. We can’t force you to get it, but if you decline it, its totally on you if there is a fire or break in.

-It’s also in the agreement that we can ask for a key if there is maintenance that needs to be done on a unit. It is not personal, and no one wants to go through your stuff. Are you going to scream and holler and threaten to call the media if your apartment complex needs to get into your place to do some work?

-You were told how much the rent is after your pro rate. Just because you were charged something cheap for your second month doesn’t mean that is the rate. It was explained to you. Its the dollar/admin fee/ lock and insurance for the first month, and a pro rated amount for the second, with a full payment due your third month.

-It is also explained that we do not give refunds. The only way you would get a refund would be if you paid for say 6 months, but moved out after 3. You will not be refunded the current month, but will be refunded any months after the current one. The only way to have a discount in the month that you vacate is to let us know when you make that month’s payment the date you intend to leave.

-Your rent is due on the first. It doesn’t matter when you moved in. That’s how you get the pro rate for the second month.

I can’t believe some of the garbage I’ve read in some of these reviews. Public storage is not out to screw anyone. All you have to do is pay attention when the agreement is explained, and ask questions if you have any.

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So there you have it from the horse’s ass – you were warned by us that we’d rip you off when you signed your lease, so don’t be mad now that we actually ripped you off!  That’s real customer service there!  Of course, any company that intends to sandbag their customers with such devious and underhanded schemes will have to hire scumbags who will defend their vicious practices, won’t they?  So this kind of “defense of the indefensible” by the lowlife managers at Public Storage should surprise no one.
  This is just a sample of why we say… PUBLIC STORAGE SUCKS!