In our last article we told you about the tragic case of David Goldner, an L.A. artist whose life’s work was irretrievably auctioned off by the treasure-hunting pirates at Public Storage. Here’s a class-action lawsuit that has been filed on behalf of all Californians who have been defrauded or otherwise abused by the Poblic Storage crinimals:
Category Archives: Public Storage Sucks
Class Action Lawsuit Launched Against Public Storage for “False Advertising” and Violations of California Consumer Laws
Our Morton Grove, IL correspondent has informed us that the Public Storage facility in that town seems to be having a problem finding a plumber in that suburb just outside of Chicago. Are the plumbers on strike or something? We’ve heard nothing about this!
For the past 5 or 6 days, the Morton Grove, IL Public Storage has closed down its sole toilet facility for reasons unknown. This facility probably serves over a hundred people a day, but it has been shut down for a week while the Public Storage “management” searches for a competent plumber willing to work for peanuts. Isn’t this some kind of health code violation? Where are their customers supposed to “go”? What are moving crews and the numerous landscaping crews who use this facility going to do when they find that the toilet is out of order? They’ll probably just find a nice quiet place behind one of the stored vehicles at the place and let nature take its course! How nice for the families who come to get their summer clothing and patio furniture out of storage! You’d think that the scum who run Public Storage would at least have the decency to rent a port-a-potty or something so that the customers wouldn’t have to drop trou behind a car or work van and take a dump, but no! These pigs care only about one thing: profits! And their customers can just go to hell if they expect basic services at Public Storage in Morton Grove, IL!
We are proud to announce our new Twitter account! Now folks all across the USA and the world can instantly Tweet how much they hate Public Storage!
You can find us on Twitter here:
Or Tweet to us at @PubStorgeSucks !
The photos on our Twitter account’s header show the Public Storage facility in Morton Grove, Illinois. The nighttime shot shows the non-existent “security lighting” featured at this dump, with a car driving through the broken “security gate” left open for weeks at a time when it breaks – at least 3 times a year!
Here are some more shots of this same scene:
The smaller photo shows how the employees at Public Storage in Morton Grove shoveled the entrances to the storage lockers last winter. This particular entrance was left like this for WEEKS! People had to walk sideways to get to the door – carrying items in and out was impossible.
More reasons why we say: PUBLIC STORAGE SUCKS!
We were searching for info on Public Storage’s corporate offices and ran across a
The website isn’t even an actual Public Storage site; it’s one of those bogus “company info” websites that just shows the address and phone number for Public Storage’s national headquarters in California. But apparently people hate Public Storage so much, and it’s so hard to actually find the Public Storage website and register a complaint with them that PS customers have started posting their complaints all over the web in desperation!
Here are a few of the best complaints from the site. See if any of these customers’ complaints sound familiar to you:
[9 June 2014] “Amazingly nice staff until I discovered they broke into my storage stolen and damaged items. To date Public Storage has refused to assist with damages. Insist on small claims. The regional director and corporate staff didn’t deny it’s a problem nor denied it’s there policy to do pulmonary inventory via video surveillance when you move in. I moved over $15,000.00 worth of inventory into my unit. $1000’s stolen and damaged.”
[5 June 2014] “Outrageous Pricing – I’m a long time renter in Chicago since 2010, without missing a payment and never late. My rent has been raised 34 dollars in the last 5 months with no explanation, other than a customer service rep telling me ‘We can raise your rent whenever we feel like it, there’s no limit’ WOW. So I will be exiting as of this month. Thank you for the great relationship!”
[UPDATED!] Public Storage Deceptive Business Practices: Not Notifying Customers of Date of Impending Auctions
[UPDATED 30 April 2014 (see below)]
We’ve been following the slow progress of one of our correspondents’ attempts to keep their personal belongings from being legally stolen by Public Storage in Morton Grove, IL. This person reports to us this week that although the managers at Public Storage have related in phone conversations that the auction is scheduled for the 23rd of April, no written notice of this auction has been received, and though Public Storage has sent him several emails warning that an auction “is scheduled” not one of these emails has stated the exact date for that auction. In addition, when this long-term customer of the company goes to their website to see what is owed on the storage unit, the website mentions nothing at all about a pending auction nor does it give the scheduled date of that auction. These are screenshots of the Public Storage website showing this customer logged in to their account information:
This is clearly a very deceptive move by Public Storage – they make it look like it’s “business as usual” as far as the customer can tell. There are no big warning notices that an auction has already been scheduled – and is due to take place in 48 hours if FULL PAYMENT isn’t made! And this document shows how long this “loyal” customer has been renting this space from Public Storage – since January of 2009! Thus, in spite of the fact that this customer has been a long-time customer and has paid the bill every month for over 5 years – a grand total of at least $12,000.00 – Public Storage REFUSES TO ALLOW THIS CUSTOMER TO MAKE PAYMENTS on an arrears of just $780.75 and is set to legally steal this customer’s belongings and sell them at an auction as if they were abandoned property! This is highway robbery! And they refuse to work out a way for this customer to keep their property! “Storage Wars”? It should be “Storage Pirates”!
We’ll keep you posted if we receive any news on this case in the next 2 days.
This is why we say: “PUBLIC STORAGE SUCKS!”
UPDATE: Our correspondent reports that they were able to come up with the money to pay off the prates at Public Storage the day before the scheduled auction on April 23, 2014; however, there was a strange wrinkle to the end of the story.
When this person went in to pay the bill and inquired about the scheduled auction date, the Public Storage employee on duty stated that the auction had been postponed for a month – until late May. This customer had not been notified by mail, email or any other method of communication from Public Storage to this effect. The customer asked for a copy of the document stating that the auction had been rescheduled; the PS employee replied: “I can’t print this out for you, the computer won’t allow it”. Unable to verify that the auction had, in fact, been postponed a month, the customer elected to pay the amount past due, settling the case. All of the property that Public Storage had essentially confiscated from this customer for the past two months was found intact as it had been left by the customer, in his storage unit.
The customer told us that the reason that he did not believe the PS employee when he told the customer that the auction was rescheduled was because “you simply can not trust these people to tell you the truth”. The experience this customer went through with the managers of the Public Storage facility in Morton Grove, IL was of such an acrimonious nature that this customer no longer believes a word they say. “What if I was to wait, assuming that there had been a new auction date set and just took the employees’ word for it? How do I know that it wasn’t just a trick to get me to not pay the rent on time, and then Public Storage would just go ahead and auction off my stuff anyway?”
It’s a very valid point; and in fact we have received another communication from another source in Morton Grove who told us that he overheard a woman telling someone on the phone that she had just been swindled out of her prized family memorabilia by an unnamed storage company in Morton Grove that misled her about the scheduled auction date for her property. They told her that she had several weeks before an auction would be scheduled; then when she had raised enough money to pay for her rent, and went to pay the bill in person, she was informed that the storage company had “moved up the date” of the auction and had, in fact, sold her property. In this case, we have been unable to confirm that she had been victimized by Public Storage; but we relay it to our readers in order to warn you that these self-storage companies are turning into a bunch of wolves who are out to legally STEAL YOUR STUFF!
Public Storage Sucks!