Category Archives: Public storage corporate executives

Public Storage Has an “F” Rating From the Better Business Bureau!

If you’re not aware of it, there’s an organization called the “Better Business Bureau” that rates American businesses based on their ability to respond to customer complaints turned in to the bureau.  It’s a pretty lame organization and acts as if it was run by the Chamber of Commerce, but, as Wikipedia says, it “provides free business reviews on more than 4 million businesses to over 100 million requests from consumers in 2012,  helping make the BBB’s website rank among the top 300 most-visited websites in the United States.”

The Better Business Bureau is far from a consumer protection agency; in fact, when you look up your local Public Storage on the BBB’s website it probably won’t even show up, because for some strange reason, the BBB will not accept complaints for individual Public Storage offices – it collects them all and sends them to the Public Storage corporate offices in Glendale, California.

When consumers file a complaint with the BBB about a business, the organization contacts that business and relays the complaint to them; that business then has 14 days to respond to the complaint, at which time the BBB contacts the complainant and determines if the company has or hasn’t responded to the customer’s complaint in an acceptable manner, and if the customer is happy with the resolution of the issues that prompted the complaint.

Most decent businesses respond promptly to customer complaints relayed to them through the BBB.  This way, the can maintain a good rating with the Bureau, which of course reflects well upon the business in question.

The BBB’s rating system is like that for American grade school report cards: an “A” is the top rating; an “F” is the worst.

Guess what the BBB’s rating is for the Public Storage HEADQUARTERS – not just the individual locations?  “F”!

Can you believe it?  “F”! That’s right!  Public Storage has the worst possible rating any company can get, and it’s because they refuse to handle customer complaints in a responsible and honest manner.  They are a shit company and should be avoided at all costs!  This is just another reason why we say: “PUBLIC STORAGE SUCKS! ”  Caveat Emptor!

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[UPDATED!] Public Storage Deceptive Business Practices: Not Notifying Customers of Date of Impending Auctions

[UPDATED 30 April 2014 (see below)]

We’ve been following the slow progress of one of our correspondents’ attempts to keep their personal belongings from being legally stolen by Public Storage in Morton Grove, IL.   This person reports to us this week that although the managers at Public Storage have related in phone conversations that the auction is scheduled for the 23rd of April, no written notice of this auction has been received, and though Public Storage has sent him several emails warning that an auction “is scheduled” not one of these emails has stated the exact date for that auction.  In addition, when this long-term customer of the company goes to their website to see what is owed on the storage unit, the website mentions nothing at all about a pending auction nor does it give the scheduled date of that auction.  These are screenshots of the Public Storage website showing this customer logged in to their account information:

 

How PS tricks people into thinking they have time to pay their bills when they don't.

Two days before scheduled auction of customer’s belongings, the customer’s Public Storage account page gives only vague warning of impending doom.

This is clearly a very deceptive move by Public Storage – they make it look like it’s “business as usual” as far as the customer can tell.  There are no big warning notices that an auction has already been scheduled – and is due to take place in 48 hours if FULL PAYMENT isn’t made!  And this document shows how long this “loyal” customer has been renting this space from Public Storage – since January of 2009!  Thus, in spite of the fact that this customer has been a long-time customer and has paid the bill every month for over 5 years – a grand total of at least $12,000.00 – Public Storage REFUSES TO ALLOW THIS CUSTOMER TO MAKE PAYMENTS on an arrears of just $780.75 and is set to legally steal this customer’s belongings and sell them at an auction as if they were abandoned property!  This is highway robbery!  And they refuse to work out a way for this customer to keep their property!  “Storage Wars”?  It should be “Storage Pirates”!

We’ll keep you posted if we receive any news on this case in the next 2 days.

This is why we say: “PUBLIC STORAGE SUCKS!”

UPDATE:  Our correspondent reports that they were able to come up with the money to pay off the prates at Public Storage the day before the scheduled auction on April 23, 2014; however, there was a strange wrinkle to the end of the story.

When this person went in to pay the bill and inquired about the scheduled auction date, the Public Storage employee on duty stated that the auction had been postponed for a month – until late May.  This customer had not been notified by mail, email or any other method of communication from Public Storage to this effect.  The customer asked for a copy of the document stating that the auction had been rescheduled; the PS employee replied: “I can’t print this out for you, the computer won’t allow it”.  Unable to verify that the auction had, in fact, been postponed a month, the customer elected to pay the amount past due, settling the case.  All of the property that Public Storage had essentially confiscated from this customer for the past two months was found intact as it had been left by the customer, in his storage unit.

The customer told us that the reason that he did not believe the PS employee when he told the customer that the auction was rescheduled was because “you simply can not trust these people to tell you the truth”.  The experience this customer went through with the managers of the Public Storage facility in Morton Grove, IL was of such an acrimonious nature that this customer no longer believes a word they say.  “What if I was to wait, assuming that there had been a new auction date set and just took the employees’ word for it?  How do I know that it wasn’t just a trick to get me to not pay the rent on time, and then Public Storage would just go ahead and auction off my stuff anyway?”

It’s a very valid point; and in fact we have received another communication from another source in Morton Grove who told us that he overheard a woman telling someone on the phone that she had just been swindled out of her prized family memorabilia by an unnamed storage company in Morton Grove that misled her about the scheduled auction date for her property.  They told her that she had several weeks before an auction would be scheduled; then when she had raised enough money to pay for her rent, and went to pay the bill in person, she was informed that the storage company had “moved up the date” of the auction and had, in fact, sold her property.  In this case, we have been unable to confirm that she had been victimized by Public Storage; but we relay it to our readers in order to warn you that these self-storage companies are turning into a bunch of wolves who are out to legally STEAL YOUR STUFF!

Public Storage Sucks!

 

PUBLIC STORAGE MORTON GROVE SWINDLE: 21 Days from First Late Payment to Auction Proceedings

Customer Service at Public Storage: long-term renter gets just 21 days from non-payment of rent to Lien Notice!  "Dear Occupant": Public Storage wants to steal your stuff!

Customer Service at Public Storage, Morton Grove, IL: long-term renter gets just 21 days from non-payment of rent to Lien Notice! “Dear Occupant”: Public Storage wants to steal your stuff!

Today, we’re initiating a series of articles that will show just how big a ripoff operation Public Storage has become.  In fact. we’re going to have the opportunity to show you, in near-real time, what a bunch of thieves Public Storage is.

The customer, who received the threatening letter from Public Storage we reproduced above, works primarily as a laborer in the moving and delivery business in the Chicago, IL area.  That business is extremely seasonal, as everyone knows; from about Thanksgiving Day to March 1st, no one moves in Chicago, and the workers in this industry have to pick up temporary jobs to carry them through the winter or must live off whatever savings they’ve been able to scrape together during the previous moving season.

This winter was a particularly hard one in the US midwest.  Chicago experienced one of its coldest and snowiest winters since 1875, when the US Government began systematic collection of weather data.  Consequently, many workers got caught in the twin pincers of lost days of work due to bad weather and increased costs for heating and electricity due to the cold.

In cases like this, workers must “triage” their spending, carefully allocating their scarce dollars to those bills that absolutely must be paid, and putting off those that can wait.  Rent, food and heating bills take precedence over everything else; ancillary items like cable TV and storage bills may have to wait a couple of months.

Years ago, companies like the phone and gas companies and other bill collectors would make some kind of allowance for people caught in these situations.  Payment plans could be worked out over a period of months.  This gave people a chance to pay those vitally important bills and to postpone the others until winter ended and they could get back to work.

In the past few decades since the election, in 1980, of Ronald Reagan, the willingness of corporations to wait for “their” money has steadily decreased.  The phone, electric and gas companies successfully lobbied the bought-and-sold politicians of both the Democratic and Republican parties to permit them to force their customers to pay, and allowed the companies to shut off services for those who didn’t pay, or who had trouble making the payments on their debts to those companies.  Elderly people started having their gas and electric cut of even in the dead of winter and the middle of the summer.  The result: people freezing to death in their apartments in the winter and being cooked alive in them in the summer.  In the summer of 1995, over 750 people died in Chicago as a direct result these inhuman policies of the capitalists who run the utility companies.

Decent human beings read about those heat deaths – which were blamed on the savage policies of the greedy capitalists who run the public utilities in the United States – and saw untramelled greed wedded to boundless contempt for the lives of human beings.  The corporate criminals at Public Storage saw read those news reports and saw – OPPORTUNITY!

The storage companies were slow to catch up with their counterparts in the public utility companies.  Public Storage in the 1990s was relatively accommodating to those who ran into trouble paying their bills.  As long as customers made payments and kept in touch with the company, the customers did not have to worry about losing what in many cases amounted to the family jewels.

Some time in the last decade, Public Storage started to adopt a more “vulture capitalist” attitude towards their customers.  No longer content with the massive profits rolling in from their rentals, where per-square-foot prices vastly exceeded those of apartment rents, they embarked on a plan to accelerate the timetable for customers who fell behind on their rent payments.  Where once customers would be given a couple of months to catch up, they now were forced to either pay their storage fees or lose everything they owned.  Instead of being allowed to pay their utilities bills and make the storage company wait, customers are now forced to pay the storage company first and then risk an eviction from their homes due to late rental payments!  Thus the tail began to wag the dog.  Today, as the document above shows, Public Storage will initiate the process by which they can legally steal your stuff in as little as 21 days from the time you miss a payment!

Our unfortunate victim, who provided us with the document shown above, is a long-time renter at the Public Storage facility in Morton Grove, IL.  He has been storing his stuff there for 5 years in this particular facility; he had previously stored his belongings there for several years.

One would think that a loyal customer like this might be treated with respect when he or she has some difficulty paying the rent.  But in our lovely “Land of the Free(TM)” – where no one and nothing is actually free – the concept of “customer service” has been stood on its head.  Today, in Democrat Obama’s America, where the notion of “free market capitalism” is worshipped like a pagan god, companies that once prided themselves on their stellar reputations for treating all their customers – and especially their repeat and long-term customers – fairly, now don’t care about anything except their stockholders return on their speculative investments and their own executive bonuses.  Public Storage is a case in point of this untrammeled greed that is destroying the lives of so many people in the U.S. of A..

Public Storage is not really in the storage business any more  – it’s in the auction business.  PS doesn’t care how long you’ve been their customer – if you stop paying your rent, they immediately initiate the seizure of your property.  Auctioning off people’s stuff isn’t just a minor sideline of theirs – no.  It’s a way for them and their friends to make a lot of money by stealing people’s stuff and selling it to themselves dirt cheap, and then selling it again, at market prices.  This disgusting form of bottom-feeding, by which people’s family heirlooms are stolen from them on flimsy pretexts and then sold off at a fraction of their value is one of the most repulsive swindles going on in the United States today – and Public Storage is at the bleeding edge of innovation in this form of barely legal criminality.

The unfortunate victim of Public Storage’s swindlery whose lien notice we have published above tells us that he has been told by Phil Cacciatore – a regional manager for the firm – that the only reason his stuff wasn’t auctioned off on MARCH 23 was that PS had screwed up the advertising for the auction.  Now, PS plans to steal his stuff and auction it off on April 23 – unless he pays every penny he owes by the 22nd of April.  They will allow him to make payments, but he will NOT be allowed to keep his stuff unless EVERY SINGLE PENNY is paid of his past-due amount by the close of the business day on the 22nd.  Since Public Storage has been slapping late fee after late fee on his bill, what should be a $606.00 bill will be almost $750 by the 22nd of April.  That’s a nice way to treat your customers, isn’t it?

We’ll keep updating this story as we receive new developments in it.  Meanwhile, beware of those ads that tempt you with “$1 First Month Rent – No Commitment” – because that’s Public Storage trying to STEAL YOUR STUFF!

That’s why we say: PUBLIC STORAGE SUCKS!

 

Public Storage Sucks for their Employees, Too!

We already knew that, for their customers, “Public Storage” really should be known as “Public Stealage” because that seems to be exactly what they want to do: steal your stuff!  But we had no idea that they also suck from their employees’ standpoint as well.  We just came across the following report from “glassdoor.com” where a Public Storage employee who lives on site at one of their facilities right here in Chicago, Illinois sounds off about working conditions for a live-in wage slave at Public Storage! Check it out:

Public Storage (aka Public Stealage) gets a whopping 19% approval rating from their employees, even after their execs flood website with positive reviews!

Public Storage (aka Public Stealage) gets a whopping 19% approval rating from their employees, even after their execs flood website with positive reviews!

It sucks

Relief Manager (Current Employee)
Chicago, IL

I have been working at Public Storage

ProsFree housing and meeting some interesting customers or tnts

ConsOmg ...they change things so much u don't know what is going on we have 11 scripts to remember...you do a lot of work and if you don't have help with the people who work at your store ....you will be so stressed and is it really worth it? PS is like a pimp they want you to push their things merch and insurance but ( and insurance is optional) u don't bonus off of that right now! Vacation time is what u work for u accumulate it by the hour u work but in my district now the sm says you can only take a seven day vacation...I used to take a month if I wanted!!! I'm quite sure if upper management went on vacation they take more than 7 days!! They take theory time on fixing problems with tnt and employees!!! I live on site I haven't had any screens [for a long time and I have a young child - PS Sucks] the regional manager has been to do apartment check three times and I yet have received the screens!!! Maybe because no bonus for [the regional manager - PS Sucks]] was involved! I love my co worker in my district but Ps will drain u stress u and push u away and eventually out the DOOR!

Advice to Senior ManagementLISTEN TO YOUR EMPLOYEES ON THE FRONT LINE THESE SCRIPTS ARE UNREAL ...CONSUMERS CARE ABOUT THEIR MONEY JUST LIKE MANAGEMENT!!!! AND EMPLOYEES ARE CONSUMERS AS WELL WHEN WE CLOCK OUT FROM PS....STOP TRYING TO FIND US EMPLOYEES BS AND HELP US OUT AND STOP BEING SOME GREEDY!

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There are several more of these kinds of complaints from Public Storage employees about how crappily they are treated by the company, from all over the United States!  We’ll be publishing them later on so everyone can see that whether you are a customer or an employee – PUBLIC STORAGE SUCKS!

— Public Storage Sucks