[UPDATED!] Public Storage Deceptive Business Practices: Not Notifying Customers of Date of Impending Auctions

[UPDATED 30 April 2014 (see below)]

We’ve been following the slow progress of one of our correspondents’ attempts to keep their personal belongings from being legally stolen by Public Storage in Morton Grove, IL.   This person reports to us this week that although the managers at Public Storage have related in phone conversations that the auction is scheduled for the 23rd of April, no written notice of this auction has been received, and though Public Storage has sent him several emails warning that an auction “is scheduled” not one of these emails has stated the exact date for that auction.  In addition, when this long-term customer of the company goes to their website to see what is owed on the storage unit, the website mentions nothing at all about a pending auction nor does it give the scheduled date of that auction.  These are screenshots of the Public Storage website showing this customer logged in to their account information:

 

How PS tricks people into thinking they have time to pay their bills when they don't.

Two days before scheduled auction of customer’s belongings, the customer’s Public Storage account page gives only vague warning of impending doom.

This is clearly a very deceptive move by Public Storage – they make it look like it’s “business as usual” as far as the customer can tell.  There are no big warning notices that an auction has already been scheduled – and is due to take place in 48 hours if FULL PAYMENT isn’t made!  And this document shows how long this “loyal” customer has been renting this space from Public Storage – since January of 2009!  Thus, in spite of the fact that this customer has been a long-time customer and has paid the bill every month for over 5 years – a grand total of at least $12,000.00 – Public Storage REFUSES TO ALLOW THIS CUSTOMER TO MAKE PAYMENTS on an arrears of just $780.75 and is set to legally steal this customer’s belongings and sell them at an auction as if they were abandoned property!  This is highway robbery!  And they refuse to work out a way for this customer to keep their property!  “Storage Wars”?  It should be “Storage Pirates”!

We’ll keep you posted if we receive any news on this case in the next 2 days.

This is why we say: “PUBLIC STORAGE SUCKS!”

UPDATE:  Our correspondent reports that they were able to come up with the money to pay off the prates at Public Storage the day before the scheduled auction on April 23, 2014; however, there was a strange wrinkle to the end of the story.

When this person went in to pay the bill and inquired about the scheduled auction date, the Public Storage employee on duty stated that the auction had been postponed for a month – until late May.  This customer had not been notified by mail, email or any other method of communication from Public Storage to this effect.  The customer asked for a copy of the document stating that the auction had been rescheduled; the PS employee replied: “I can’t print this out for you, the computer won’t allow it”.  Unable to verify that the auction had, in fact, been postponed a month, the customer elected to pay the amount past due, settling the case.  All of the property that Public Storage had essentially confiscated from this customer for the past two months was found intact as it had been left by the customer, in his storage unit.

The customer told us that the reason that he did not believe the PS employee when he told the customer that the auction was rescheduled was because “you simply can not trust these people to tell you the truth”.  The experience this customer went through with the managers of the Public Storage facility in Morton Grove, IL was of such an acrimonious nature that this customer no longer believes a word they say.  “What if I was to wait, assuming that there had been a new auction date set and just took the employees’ word for it?  How do I know that it wasn’t just a trick to get me to not pay the rent on time, and then Public Storage would just go ahead and auction off my stuff anyway?”

It’s a very valid point; and in fact we have received another communication from another source in Morton Grove who told us that he overheard a woman telling someone on the phone that she had just been swindled out of her prized family memorabilia by an unnamed storage company in Morton Grove that misled her about the scheduled auction date for her property.  They told her that she had several weeks before an auction would be scheduled; then when she had raised enough money to pay for her rent, and went to pay the bill in person, she was informed that the storage company had “moved up the date” of the auction and had, in fact, sold her property.  In this case, we have been unable to confirm that she had been victimized by Public Storage; but we relay it to our readers in order to warn you that these self-storage companies are turning into a bunch of wolves who are out to legally STEAL YOUR STUFF!

Public Storage Sucks!

 

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One response to “[UPDATED!] Public Storage Deceptive Business Practices: Not Notifying Customers of Date of Impending Auctions

  1. My things where stolen from public storage and the employee that stole my things posted it online I need to contact bbb and may go to court

    Like

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