Our correspondent in Morton Grove, IL – a five-year tenant at Public Storage in Morton Grove whose property has been stolen by Public Storage and is slated for auction on April 23 – has informed us that he received an email from a factotum at Public Storage named “Paulo C.”, who says that “I would like to inform [sic] that as of December 2010, Public Storage is no longer issuing payment arrangements.”
So, sometime back in late 2010, the corporate vultures at Public Storage decided that they would do away with the “old skool” method of dealing with customers in a polite and decent manner and would begin to immediately set about legally stealing people’s family heirlooms and valuable property if those customers fell behind on their rent payments! “No payment arrangements! Stand and Deliver, or we’ll steal your stuff! We’re Public Storage! Pay up or we’ll steal your stuff!” Public Storage abandoned the time-honored and universally expected custom of allowing customers to make arrangements to pay off their rent arrears BEFORE initiating lien proceedings. No more. With self-storage space at a premium, and with the storage companies’ Washington lobbying efforts bearing fruit year after year in the form of more pro-company legislation, these predatory storage companies are now taking advantage of the laws (that they have written in many cases) to steal their customers’ property! There really is no other way to look at it!
What a way to run a business!
And get this: the factotum says that Public Storage “appreciates” their long-term customers!
Here is the full text of the missive from the Public Storage hireling:
Customer Service firstname.lastname@example.org
to me, pcacciatore
Dear Mr. [xxxxxxxx],
Thank you for contacting Public Storage Customer Service. I would like to inform that as of December 2010, Public Storage is no longer issuing payment arrangements. To avoid auction, a full payment must be received before the auction date. Not only will a full payment remove your items from auction, but it will also grant you full access to your unit. For further information on the exact date and time of the auction, you may contact your local Property Manager. We do appreciate your business and your continued tenure.
Paulo C. – Customer Service Support
“We do appreciate your business and your continued tenure”! What a joke!
Only in the United States could a company get away with something like this. Anywhere else in the world, these people would be in jail for even attempting to do this kind of highway robbery. Already,
we have seen video of a Public Storage customer in Lincolnwood, Illinois getting tasered by police for attempting to stop the auctioning off of his property. Public Storage is playing with their customers’ lives – and their employees’ lives as well. It is only a matter of time before some enraged Public Storage customer whose family heirlooms were auctioned off to the bottom-feeding scum from “Storage Wars” takes the law into his or her own hands and exacts revenge on the employees of the company. When your corporate greed reaches such a level that your CEO gives the green light to the employees to start stealing people’s family photos and precious family mementos, you can be sure that sooner or later someone will be made to pay for such savagery. Unfortunately, it probably won’t be the CEO of Public Storage who gets shuffled off this mortal coil ahead of schedule; it’ll be one of the minimum-wage debt slaves working at one of Public Storage’s facilities that will pay the price. But of course the Public Storage corporate scumbags don’t give a rat’s ass about their employees any more than they do about their customers.
Our correspondent has been attempting to push his complaint up the chain of command at Public Storage; but as you can see, they just keep denying his appeal and sending it back to the lower court that has OK’d the auctioning off of all his property – the “local Property Manager”. Our correspondent is not going to let these swine get away with their scheme, however. He says he will keep us posted as the situation continues to develop.
This is just another reason why we say: PUBLIC STORAGE SUCKS!